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  #491  
Old 11-04-2016, 10:11 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my No Charge Student Upgrade from PT11 to PT12? Please Help!

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Originally Posted by brandon4 View Post
As part of a four year upgrade offer in place at the time of my purchase I should be able to upgrade my installation to version 12. Unfortunately, I did not receive any information like I did last time when I was upgrading from PT10 to PT11. I activated my copy of the license on 2013/02/04, so I strongly believe that I should get an upgrade promised at the time of purchase.

Could you please help me with this?

Regards,
Brandon
Hi Brandon,

Please check your Avid Account and go to your Products Not Yet Downloaded. You should be able to activate your PT 12 there. Just let us know if you need further assistance. Thank you!

Best regards,
Tope
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  #492  
Old 11-04-2016, 03:11 PM
brandon4 brandon4 is offline
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Default Re: Where is my No Charge Student Upgrade from PT11 to PT12? Please Help!

Smooth sailing from here on out! Thanks a ton! :)
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  #493  
Old 11-07-2016, 12:49 PM
Damiangene Damiangene is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

I bought my version of Pro Tools 11 on 27/8/2013 while i was studying.

I bought the educational package that had 4 years of free upgrades. Many of my classmates that bought the exact same package at a similar time received the upgrade to Pro Tools 12.

I never received the upgrade.

I would like to know if it is at all possible to get the upgrade, and how I can go about it?

Last edited by jeffro; 11-20-2016 at 08:56 PM. Reason: Moved post to related thread.
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  #494  
Old 11-19-2016, 09:23 AM
reedzkee reedzkee is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

I have a Pro Tools 10 student crossgrade purchase from 10/04/12 and never received a PT12 upgrade. I have looked in products not yet downloaded.

I never bothered before because I was happy with PT10/11, but I recently got a new MBP that shipped with El Capitan and Pro Tools 11 is very buggy.

Any chance on still receiving that upgrade ?

Last edited by jeffro; 11-20-2016 at 08:56 PM. Reason: Moved post to related thread.
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  #495  
Old 11-20-2016, 08:55 PM
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Originally Posted by Damiangene View Post
I bought my version of Pro Tools 11 on 27/8/2013 while i was studying.
I bought the educational package that had 4 years of free upgrades...
Welcome to the community.

The program for Student purchases that included 4 years of releases ended in April 2013. If you are still a qualifying student, the upgrade can be found here.
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  #496  
Old 11-20-2016, 09:01 PM
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Originally Posted by reedzkee View Post
I have a Pro Tools 10 student crossgrade purchase from 10/04/12 and never received a PT12 upgrade. I have looked in products not yet downloaded...
Welcome to the community.

Please look for a support case update email.
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