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  #1  
Old 01-27-2020, 12:12 PM
avernon82 avernon82 is offline
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Default Eucon instability

I'm dealing with all kinds of Eucon instability. Moving over from the Avid Control Surface users Facebook page

I have tried a ton of things, currently, I have 5g router which is dedicated to the system. The Mac, Dock and 2 S1s are connected directly, while the tablets are connected to the Wifi. I have the WIFI for my Mac turned off. I'm not sure where to go from here, but I'm spending almost an hour spread over the working day dealing with this system, restarts, turning off and on control surfaces, turning off and on ipads/ Fire HD.

Please help me get this working. It's a cool system once it's stable, but I'm currently really unhappy.
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  #2  
Old 01-27-2020, 12:24 PM
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EddieJones EddieJones is offline
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Default Re: Eucon instability

In EuControl on the my surfaces list, what is happening when the surfaces do this. Can you see if it's the tablet that is disconnecting or the S1?

Sent from my HMA-L29 using Tapatalk
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  #3  
Old 01-27-2020, 02:22 PM
avernon82 avernon82 is offline
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Default Re: Eucon instability

with everything connected, 2 S1 Dock with 2 amazon fire HD10 and an iPad Air, the Control app keeps disconnecting, which is usually the iPad. As a test, I turned off the iPad and the S1 Left took over Control, and it still kept dropping. I just restarted everything, and it's stable again.
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  #4  
Old 01-28-2020, 10:00 AM
avernon82 avernon82 is offline
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Default Re: Eucon instability

but this does not mean it's fixed
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  #5  
Old 01-28-2020, 10:27 AM
Lynn Gräber Lynn Gräber is offline
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Default Re: Eucon instability

I have a similar setup, minus the dock. Same thing, but its loads more stable setting static IP for the Amazon tablets.

What usually happens for me is the Master (ipad air), or Hybrid (Fire HD10) tablet drops out temporarily. Usually reconnects on its own, but sometimes doesnt. I have to reboot everything.

I thought it was just me.
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  #6  
Old 01-28-2020, 12:16 PM
avernon82 avernon82 is offline
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Default Re: Eucon instability

that's exactly what happens to me. I have videos on the Facebook group showing it.

I'm not quite sure how to set static IP for the Amazon Fire HD10. I don't see that option in the Network details for the WIFI connection
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  #7  
Old 02-07-2020, 12:11 PM
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EddieJones EddieJones is offline
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Default Re: Eucon instability

Correct, but you do need one that matches the performance needed by said protocol. All routers support tcp and udp which Eucon uses but some are dogs when it comes to throughput.
It's like saying you don't need a fast Mac to run Pro Tools... But you do if you want large sessions and snappy performance.

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  #8  
Old 02-07-2020, 01:58 PM
avernon82 avernon82 is offline
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Default Re: Eucon instability

are router's really bad at accurately posting their throughput specs? Just not sure why there couldn't be minimum spec requirements for routers same as computers.
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  #9  
Old 02-14-2020, 05:56 PM
avernon82 avernon82 is offline
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Default Re: Eucon instability

ok, turns out problem NOT FIXED. Control app keeps disconnecting and re-connecting

I'm getting really frustrated. I've spent hours trying to get this thing stable. I feel like it shouldn't be this hard
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  #10  
Old 02-15-2020, 05:20 PM
avernon82 avernon82 is offline
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Default Re: Eucon instability

I have the Fire HD10s currently turned off, just the iPad is on, and it's disconnecting and reconnecting. It did not do this before the major rebuild of the app
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