HDX I/O not appearing in 2020.9

[Rubicon]

My HDX Card not an available option in Protools-Setup-Hardware after installing 2020.9. Also HDX card not an available option in Pro Tools-Setup-Peripherals. HDX card is available in Pro Tools-Hardware-Launch Set Up App. Very frustrating please help!

MP 2019 28 core 384 ram 8T
10.15.6

[JFreak]

First of all you need to update your sig, it is confusing but to the point, what does the DigiTest say?

[Rubicon]

My HDX card passes all digitest tests. Also I changed my signature, very long time since I've had to post here. Thank you!

[JFreak]

Still shows mountain lion and HD3 but to the point, if your HDX card does pass digitest and PT does not see it, perhaps good time to contact support?

[Rubicon]

My account here is so old, the fields will not even reset or allow me to save new data. Yes, of course I have a support ticket in place but replies take a full day. I was just hoping someone here might have had this issue and knew of a quick fix? Stating the obvious is, well, a bit obvious. TYIA.

[JFreak]

You have the new MP which is notoriously picky about which slot your HDX card is in, so you could do yourself a favor and while waiting for support response try to install the card to another slot