Need help with Pro Tools 7.4 on Windows Vista Home Premium

[therealprawphit]

When I open the cd and open the installation folder I cannot click on the setup without my computer slowing down significantly and not responding. Once I do get it open it takes forever then gives me an I/O device error. I tryed uninstalling and reinstalling the dvdr drivers and it still is happening.

SiSoftware Sandra

System
Host Name : HOME-0992EAE95A
User : Administrator
Workgroup : WORKGROUP

Processor
Model : Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
Speed : 2.00GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

System
System : Dell Inc. MM061
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Dell Inc. 0XD720
Bus(es) : ISA X-Bus PCI PCIe IMB PCMCIA USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Dell Inc. A15
Total Memory : 2GB DDR2

Chipset
Model : Dell 955XM/945GM/PM/GMS/940GML Express Processor to DRAM Controller
Front Side Bus Speed : 4x 166MHz (664MHz)
Total Memory : 2GB DDR2
Memory Bus Speed : 4x 133MHz (532MHz)

Video System
Adapter : ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) (128MB, PCIe 1.00 x16, PS 3.0, VS 3.0)

Physical Storage Devices
SAMSUNG HM120JI 120GB (SATA150, NCQ, 8MB Cache) : 112GB (C:)
Seagate FreeAgentDesktop 250GB (USB) : 233GB (F:)
TSSTcorp DVD+-RW TS-L632D (ATAPI33, DVD+-RW, CD-RW, 2MB Cache) : 3GB (D:)

Logical Storage Devices
Hard Disk (C:) : 112GB (NTFS) @ SAMSUNG HM120JI 120GB (SATA150, NCQ, 8MB Cache)
FreeAgent Drive (F:) : 233GB (NTFS) @ Seagate FreeAgentDesktop 250GB (USB)
Pro Tools LE (D:) : 3GB (CDFS) @ TSSTcorp DVD+-RW TS-L632D (ATAPI33, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell 82801GBM (ICH7-M) LPC Interface Controller
LPC Hub Controller 2 : Dell 82801G (ICH7 Family) SMBus Controller
LPC Legacy Controller 1 : SMSC LPC v1
Audio Device : Dell 82801G (ICH7 Family) High Definition Audio
Audio Codec : Sigmatel ??? (7690)
Audio Codec : Conexant Systems ??? (2BFA)
Serial Port(s) : 1
USB Controller 1 : Dell 82801G (ICH7 Family) USB Universal Host Controller
USB Controller 2 : Dell 82801G (ICH7 Family) USB Universal Host Controller
USB Controller 3 : Dell 82801G (ICH7 Family) USB Universal Host Controller
USB Controller 4 : Dell 82801G (ICH7 Family) USB Universal Host Controller
USB Controller 5 : Dell 82801G (ICH7 Family) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell R5C832 IEEE-1394 Controller
System SMBus Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Broadcom 440x 10/100 Integrated Controller
Wireless Adapter 1 : Intel(R) PRO/Wireless 3945ABG Network Connection (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System(s)
Windows System : Microsoft Windows Vista Home 6.00.6001 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 3.7

[rqstudio]

To my knowledge there are no 7.4 CD's for Vista. You''ll probably need to register your version with Digi and they'll send you an authorization to download 7.4 vista.

[rqstudio]

But on second glance, I'm not sure about your Platform Compliance : Intel Centrino Mobile Technology. Also there is a way to force XP compatibility but there is no need for that. Good Luck!

[therealprawphit]

so i installed the program on my friends hp that also has windows vista home premium and it worked without any problems at all, im completely clueless I've done all the troubleshooting I can using google and finding similar instances I also failed to mention before that it's a Vista upgrade I was previously using XP Media Center

[rqstudio]

im completely clueless I've done all the troubleshooting I can using google and finding similar instances I also failed to mention before that it's a Vista upgrade

Then I guess you didn't read either of my post...

[therealprawphit]

i did but that doesn't make sense that it would work on another vista laptop if there is compatibility issues

[takuya]

I believe the Digidesign websites states that SP1 is not qualified. You can check it out here.

http://www.digidesign.com/index.cfm?...4&itemid=23876

[The Weed]

Pro Tools has been problematical with XP Media Center. By doing just the upgrade, that could be the issue. It is always better when installing a new OS to copy off the data you want to keep, format your OS drive and install the new OS as a clean install. Then update the OS and install your programs and copy back your data.

Cheers,

[acq1]

Originally Posted by The Weed

Pro Tools has been problematical with XP Media Center. By doing just the upgrade, that could be the issue. It is always better when installing a new OS to copy off the data you want to keep, format your OS drive and install the new OS as a clean install. Then update the OS and install your programs and copy back your data.

Cheers,

YUP!! I did the same thing. i had Media CEnter Edition. Tried just upgrading..Didn't work. i got every error under the sun. I just went in and did a fresh install, and have had no issues so far. There are conflicting drivers still on your harddrive. you need a clean install...