ProTools 11.3.2

[Grazza]

Am I able to still upgrade to PT 11.3.2
I currently have 11.3 on MacOS Yosemite.
I have the PT12 bundle in my Avid account & on my iLok but the download for product never appeared in my account. I have read that you need PT12 in order to install 11.3.2 ??? .
1) Can I still get the download placed in my account. If so does 11.3.2 come as an individual download as that is what I am after.
2) Do I need to de-activate (or surrender) any other licenses
3) If I cannot upgrade to 11.3.2, how do I upgrade or buy later versions of 12 (12.4 - 12.8)

Please assist

[unkJE]

As far as I know, if you have the PT12 bundle in your Avid account & on your iLok, you are eligible for Pro Tools 11.3.2.

Check your Avid account/My Products, scroll down to:

Pro Tools Legacy

Pro Tools 11.3.2 Installer (Mac) 867.32 MB


If not - I'm sure others here can help get it sorted.

[Grazza]

Thanks unkJE,

ProTools Legacy doesn't appear in my account only the following:

My Products

Avid Link
1 Product(s)

BioTek
1 Product(s)

Pro Sound Effects® | First Library
1 Product(s)

Pro Tools Express
1 Product(s)

Pro Tools Upgrade and Support Plan 2015 update
1 Product(s)

iLok id: xxx
Licenses: Pro Tools 12 Bundle_
User Notes:
!No download available. This product is a code only, or available on your purchased discs.

[unkJE]

Originally Posted by Grazza

...My Products
Pro Tools Express
1 Product(s)

Pro Tools Upgrade and Support Plan 2015 update
1 Product(s)

iLok id: xxx
Licenses: Pro Tools 12 Bundle_
User Notes:
!No download available. This product is a code only, or available on your purchased discs.

“Pro Tools 12 Bundle_” - your Upgrade from Pro Tools Express.
In your Avid “My Account”, click on the following to show contents:
My Products
My Products and Subscriptions Click on the down arrow, far right on the Banner for
“Pro Tools Upgrade and Support Plan 2015 update”
It should show:
iLok id: (Your User Name) (Your 2015 Date)
Licenses: Pro Tools 12 Bundle_

Products Not Yet Downloaded
Check here, too.

If you were given a Code at time of purchase, enter it here:
Avid Software Activation and Download




Download the latest iLok License Manager https://www.ilok.com/#!license-manager
Look for “Pro Tools Perpetual Bundle (with 10/11/12)” – click on your iLok and see the Product Name column on the main page.

Also:
In the top LH cnr, click on light blue button that shows your iLok User Name and Number of Licenses.
Then click on the Available tab up top.

If your license is there, move it to your iLok then select View>Synchronize. Wait a bit for this process to finish.

If you try the above steps and it doesn't work, post again here, so a Moderator (or higher) can get you sorted with 11.3.2.

[Grazza]

in Products not yet Downloaded it has:
You do not own any products under this account yet.

Downloaded the latest version of iLok & nothing new has shown up.
Shows no available licenses under the Available tab

I have attached a screen shot of my iLk manager

I would like PT12.4 as well if possible

thanks for your help

[unkJE]

Moderators - please elevate this Thread to Jeffro's attention, as my preliminary trouble-shooting has not solved this issue. Thanks in advance!

[JFreak]

Escalated.

Avid Support would perhaps been helpful in this case. Learn to contact support because that is what you pay for with the support and update plan

[jeffro]

Looks like there are multiple email addresses involved here, so will need to track down the history to figure this one out... please watch for a case notice email and reply to that. Thanks!