Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-08-2005, 11:33 AM
ii88tek ii88tek is offline
Member
 
Join Date: Aug 2004
Location: Columbus, OH, USA
Posts: 32
Default Congrates DIGI for Excellent Customer Service

My MBox arrived yesterday and I was disappointed to see that I had version 6.4 of PT. I immediately went to the Digi website and easily found the info I needed to get a free upgrade to 6.7. My completed forms were mailed today and the site says it should be 2-3 weeks before arrival. Thanks Digi.

In comparison, I also have Cubase SL 2.2. My order arrived two days before Steinberg started shipping 3.0. To this day I cannot get any info on getting the lastest version without having to pay more money. Every place I email tells me to contact someone else. The contrast in customer service is dramatic.

Thank you Digi for serving your customers and treating us fairly.
__________________
MBox, PT LE 6.7
Intel D865GBFLK, Intel P4 3.0e GHz, 1GB DDR400
Reply With Quote
  #2  
Old 01-08-2005, 11:37 AM
macr0w macr0w is offline
Member
 
Join Date: Jan 2004
Location: Charlotte N.C.
Posts: 1,449
Default Re: Congrates DIGI for Excellent Customer Service

There are some people around here who should read this.
__________________
Intel I7 920
Asus P6T
Digi 002R.
Command/8
PTLE 7.1 MPT
www.clearspotrecording.com
Reply With Quote
  #3  
Old 01-08-2005, 11:53 AM
lemix's Avatar
lemix lemix is offline
Member
 
Join Date: Oct 2003
Location: Toronto, Canada
Posts: 10,893
Default Re: Congrates DIGI for Excellent Customer Service

Quote:
There are some people around here who should read this.
They do...
Digi has their policies laid out, organized and posted.
Some other companies seriously lack in that, making it hard and inconsistent to deal with..
Just the way one runs their business, I guess...
>sorry for the OT<

cheers,
__________________
cheers,
Andrew


W7 pro 64_i7 3930K_16GB_ Nuendo 6.5.4-7.1.3 / PT 12.4 ------Mac Mini OSX Lion_PT 10.xx
Allen&Heath GS R-24M_ full rack of vintage analog boxes _UAD2_Nugen_iZotope_Melda_Waves_Plugin Alliance_DMG and more
2.0 and 5.1 monitoring
Reply With Quote
  #4  
Old 01-08-2005, 12:47 PM
tele_player tele_player is offline
Member
 
Join Date: May 2003
Location: California
Posts: 6,557
Default Re: Congrates DIGI for Excellent Customer Service

While it's certainly good policy to update new purchases to the latest version, I don't see 2-3 weeks as being especially good service.
__________________
Quad 2.5 G5, 4.5G RAM


Reply With Quote
  #5  
Old 01-08-2005, 12:59 PM
witness witness is offline
Member
 
Join Date: Jan 2005
Posts: 21
Default Re: Congrates DIGI for Excellent Customer Service

Quote:
While it's certainly good policy to update new purchases to the latest version, I don't see 2-3 weeks as being especially good service.


me either not when a replcement 002 harness is overnite delivery
Reply With Quote
  #6  
Old 01-08-2005, 01:02 PM
Rail Jon Rogut Rail Jon Rogut is offline
Member
 
Join Date: Dec 1969
Location: Los Angeles, CA, USA
Posts: 14,490
Default Re: Congrates DIGI for Excellent Customer Service

Usually it's much faster... but they can't guarantee that... especially if they have to wait for a new batch of CD's to be manufactured.

I've seen DUC folk say they've received their updates in a few days.

Rail
__________________
Platinum Samples
www.platinumsamples.com
Engineered Drums for BFD
••••••••••••••••••••••••••••
Reply With Quote
  #7  
Old 01-08-2005, 01:15 PM
lemix's Avatar
lemix lemix is offline
Member
 
Join Date: Oct 2003
Location: Toronto, Canada
Posts: 10,893
Default Re: Congrates DIGI for Excellent Customer Service

Quote:
While it's certainly good policy to update new purchases to the latest version, I don't see 2-3 weeks as being especially good service.
Hmmm, would you rather pay for your upgrade on a newly purchased software ( and still possibly wait for delivery ) and be in the dark if you are really entitled or not ?
I still say Digi has their policies laid out clear, and delivery time would apply to most other sw products too,

>just my opinion<
cheers,
__________________
cheers,
Andrew


W7 pro 64_i7 3930K_16GB_ Nuendo 6.5.4-7.1.3 / PT 12.4 ------Mac Mini OSX Lion_PT 10.xx
Allen&Heath GS R-24M_ full rack of vintage analog boxes _UAD2_Nugen_iZotope_Melda_Waves_Plugin Alliance_DMG and more
2.0 and 5.1 monitoring
Reply With Quote
  #8  
Old 01-08-2005, 01:32 PM
ii88tek ii88tek is offline
Member
 
Join Date: Aug 2004
Location: Columbus, OH, USA
Posts: 32
Default Re: Congrates DIGI for Excellent Customer Service

Quote:
While it's certainly good policy to update new purchases to the latest version, I don't see 2-3 weeks as being especially good service.
At least with Digi, I'm getting my update. I'll wait if I have to. Unlike Steinberg, where I can't even get an answer.
__________________
MBox, PT LE 6.7
Intel D865GBFLK, Intel P4 3.0e GHz, 1GB DDR400
Reply With Quote
  #9  
Old 01-08-2005, 01:36 PM
ii88tek ii88tek is offline
Member
 
Join Date: Aug 2004
Location: Columbus, OH, USA
Posts: 32
Default Re: Congrates DIGI for Excellent Customer Service

Quote:
Usually it's much faster... but they can't guarantee that... especially if they have to wait for a new batch of CD's to be manufactured.

I've seen DUC folk say they've received their updates in a few days.

Rail
I'll let you know how long it takes. My request went out in the mail Saturday, 1/8/05.
__________________
MBox, PT LE 6.7
Intel D865GBFLK, Intel P4 3.0e GHz, 1GB DDR400
Reply With Quote
  #10  
Old 01-08-2005, 01:40 PM
Stiff Stiff is offline
Member
 
Join Date: Aug 2003
Location: Lund, Sweden
Posts: 4,101
Default Re: Congrates DIGI for Excellent Customer Service

Quote:
Usually it's much faster...
That's true. I got my 6.x upgrade fast and that was shipped from US to Sweden.
__________________
Daily news & reviews
www.ProToolerBlog.com
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Digi Customer Service ndrr1113 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 12-21-2008 10:38 AM
Attn: Digi Customer Service Scotty_OiArT 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 10-12-2005 12:39 AM
Digi Customer Service mrmxed Pro Tools TDM Systems (Mac) 6 03-21-2003 10:14 AM
Digi customer service matocaster1202 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 11 02-24-2002 01:37 AM
Excellent Digi customer service rusmooth General Discussion 0 10-09-2001 04:55 PM


All times are GMT -7. The time now is 06:02 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com