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#1
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Apera- support and maintenance plans
Anyone considering dropping $575 to$1,500 per year for software and or hardware support of your Digidelivery LT/GT?
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#2
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Re: Apera- support and maintenance plans
Hello.
I live in the UK and I'm thinking of buying a Digidelivery system. will be the LT model I think. Are they good and reliable? Cheers |
#3
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Re: Apera- support and maintenance plans
What about software updates?
What about the bugs that are still in the system? Will I get those updated even without the support plan? frank. |
#4
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Re: Apera- support and maintenance plans
From what I hear, software and bug fixes are not covered unless you buy a plan.
I am NOT happy. |
#5
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Re: Apera- support and maintenance plans
Quote:
Who said that? frank. |
#6
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Re: Apera- support and maintenance plans
I am working to confirm and will report back.
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#7
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Re: Apera- support and maintenance plans
I bet Aspera retires Digidelivery as a product when they find out that very few will spend the money for support.
I have zero confidence at the moment. Chris M..... Care to reassure me so I will pay for support? What percentage of the users has paid already? |
#8
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Re: Apera- support and maintenance plans
Aspera is only here intermittently, so you may want to contact them directly via the info in the sticky at the top of this forum.
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#9
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Re: Apera- support and maintenance plans
I understand that units that are less than three years old will cost 495.00 for repairs and that out of warranty units will be repaired but price will vary.
I also understand that when the new software is ready, you will need the service contract to get the update. i hope that if this information is either incorrect or incomplete, that Aspera will give us more complete and accurate info. |
#10
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Re: Apera- support and maintenance plans
Where does it read that software updates require a service plan? All I find in the service plan announcement is in regards to tech support and hardware service.
http://www.asperasoft.com/products/d...vice_Plans.pdf |
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