Unable to login to DUC

[bobcharest]

Yesterday when trying to log in to the forum from my desktop (using IE11), I was told my password was incorrect and that I used up all my password attempts. This was after one login.

I clicked the link to have my password reset, then tried to login with the new password that Avid had sent from a different browser (Chrome) I got the same message.

Has anyone else experienced this? Does anybody know how I can fix it? I’m currently using the form from Tapatalk on my phone, but I like to be able to work from my desktop as well


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[bobcharest]

Things are working correctly today, so no permanent problem.


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[musicman691]

Look at the usual suspects:
caps lock on
using the right case - I think DUC passwords are case sensitive
using the numeral zero 0 when you should be using the letter O and vice versa
are you allowing cookies
are you running any script blockers
are you behind a firewall

[bobcharest]

Thanks for your reply - I thought I’d updated this thread the next day as the problem cleared... but I must’ve forgotten.




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