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  #1  
Old 12-24-2015, 09:44 AM
geoffrey.mix.that geoffrey.mix.that is offline
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Default My subscription On-Hold due to the re-Billing problem?

Just upgrade my HD license but when I try to download the HD 12.4 product, it says the subscription is On-Hold because the re - billing was not successful, but the payment did get through, nevertheless, I can't find any new subscription in my ilok account, sent over a email to the customer support but haven't get any reply, anyone knows what happened ??? thanks


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Old 12-24-2015, 09:51 AM
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Default Re: My subscription On-Hold due to the re-Billing problem?

Hey

Please don't start more than one thread on each subject. They get removed so use this one Thanks.
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Old 12-24-2015, 09:52 AM
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Default Re: My subscription On-Hold due to the re-Billing problem?

Hello Geoffrey,

May I have the case number for the support case, I will follow up the status.


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Old 12-24-2015, 12:50 PM
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Default Re: My subscription On-Hold due to the re-Billing problem?

Hello Geoffrey,

I found your case 02864032. I updated that, kindly wait for an email from our Webstore team.

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Old 12-24-2015, 01:55 PM
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Default Re: My subscription On-Hold due to the re-Billing problem?

Hello Geoffrey,

We have deposited a temp license while we work out your issue. You can use the installers from your Avid account.

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RC
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Old 12-24-2015, 06:21 PM
geoffrey.mix.that geoffrey.mix.that is offline
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Default Re: My subscription On-Hold due to the re-Billing problem?

Quote:
Originally Posted by DigiTechSupt View Post
Hello Geoffrey,

We have deposited a temp license while we work out your issue. You can use the installers from your Avid account.

Regards,
RC
Hi RC

First, thanks for your help.

The product still On-Hold, Although I did have 12.4 installer in my avid account

but couldn't find any related license in my ilok account, either Avid account.

I don't think the temp license deposited correctly. let me know if I miss

something......thanks


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Old 12-24-2015, 09:11 PM
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Default Re: My subscription On-Hold due to the re-Billing problem?

Thanks for your patience, please check your iLok account again.

Regards,
JC
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Old 12-24-2015, 10:40 PM
geoffrey.mix.that geoffrey.mix.that is offline
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Default Re: My subscription On-Hold due to the re-Billing problem?

Quote:
Originally Posted by DigiTechSupt View Post
Thanks for your patience, please check your iLok account again.

Regards,
JC
Hello JC

thanks for the help

I do have a temp license in my ilok account which will expired 30 days after

activation, I'll use it for now but hopefully this issue can be solved asap and get

my permanent license in a short time.

thanks again


Merry X'mas


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