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Old 10-21-2015, 09:31 AM
Pete Gates Pete Gates is offline
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Location: UK
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Default "Your subscription is on hold because re billing was not successful"

Just bought into the whole upgrade thing and straightaway I seemed to have joined the endless queue of people having problems. This was after several previous failed attempts, got a bit further this time.

Paid for the support plan, now it shows it in My Products but it says Status: On Hold Your subscription is on hold because re billing was not successful. Please contact Avid Customer Support in case of any questions.

I don't get that as the card payment said successful - after my card company contacted me to check it. This is my first payment on it, there's no "re" billing involved. It says it wants my System ID to contact support, no idea where/what that is, never had one before. It says it's in the My Products section but I can't see it. Is it just a case of wait and it'll pop up or do I need to contact support?

Pete
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Old 10-21-2015, 09:50 AM
john1192 john1192 is offline
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Location: Woodland Hills
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Default Re: "Your subscription is on hold because re billing was not successful"

Quote:
Originally Posted by Pete Gates View Post
Just bought into the whole upgrade thing and straightaway I seemed to have joined the endless queue of people having problems. This was after several previous failed attempts, got a bit further this time.

Paid for the support plan, now it shows it in My Products but it says Status: On Hold Your subscription is on hold because re billing was not successful. Please contact Avid Customer Support in case of any questions.

I don't get that as the card payment said successful - after my card company contacted me to check it. This is my first payment on it, there's no "re" billing involved. It says it wants my System ID to contact support, no idea where/what that is, never had one before. It says it's in the My Products section but I can't see it. Is it just a case of wait and it'll pop up or do I need to contact support?

Pete
you did the right thing posting here .. Jeffro or one of the others should pop by and get you sorted .. so sorry to hear this is still happening .. does not seem to be getting better .. damn .. and thx for the PT Pref's app

cheers john
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Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD -OS 10.12.6 for PT 11.3.2 & 2019.6 last version
Logic Pro X latest version
RME BabyFace Pro

Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.14.6 - PT 2019.6 Ended here ..
Logic Pro X latest version
RME BabyFace Pro
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  #3  
Old 10-21-2015, 10:54 AM
Pete Gates Pete Gates is offline
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Join Date: Feb 2001
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Default Re: "Your subscription is on hold because re billing was not successful"

Found the system ID - at least that's something! Can contact them now.

Pete
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  #4  
Old 10-21-2015, 10:57 AM
grayter1 grayter1 is offline
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Join Date: Sep 2003
Location: Woodbury, MN
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Default Re: "Your subscription is on hold because re billing was not successful"

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Originally Posted by john1192 View Post
you did the right thing posting here .. Jeffro or one of the others should pop by and get you sorted
Agreed.

Can't say enough about Jeffro. He's helped me with several authorization and billing issues that I've had.

He'll help get it sorted.


tg
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  #5  
Old 10-21-2015, 01:10 PM
Pete Gates Pete Gates is offline
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Join Date: Feb 2001
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Default Re: "Your subscription is on hold because re billing was not successful"

Support sorted it, thanks Eric V! Pretty quick response, no complaints.

Pete
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  #6  
Old 10-22-2015, 08:26 AM
john1192 john1192 is offline
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Default Re: "Your subscription is on hold because re billing was not successful"

good deal ...
__________________
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD -OS 10.12.6 for PT 11.3.2 & 2019.6 last version
Logic Pro X latest version
RME BabyFace Pro

Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.14.6 - PT 2019.6 Ended here ..
Logic Pro X latest version
RME BabyFace Pro
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