Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-29-2019, 07:57 PM
Simon2065 Simon2065 is offline
Member
 
Join Date: Mar 2016
Location: Brisbane
Posts: 22
Default Question re Renewal and Support Plan after upgrade to Pro Tools Ultimate

Hi

I recently upgraded from Pro Tools Perpetual to Pro Tools Ultimate Perpetual. When I look in Products under My Avid I see both Pro Tools and Pro Tools Ultimate listed. Both have renewal options for the relevant prices i.e. $99 and $399 with different expiry dates.

Does that mean that I have both Pro Tools Perpetual to Pro Tools Ultimate Perpetual licenses and I can use both of these on different machines at the same time.

When I look at my iLok account it comes up as Pro Tools Ultimate Perpetual Bundle (Locked Group) with both Pro Tools Perpetual and Pro Tools Ultimate Perpetual showing 1 of 1 activations used. Can I separate these onto 2 different iLoks and use on 2 different machines?

Do I need to renew both the Renewal and Support Plan for Pro Tools Perpetual to Pro Tools Ultimate Perpetual licenses? Obviously if I cannot use them separately then it makes no sense to renew Pro Tools Perpetual. If is possible then I would consider buying another year's Plan for Pro Tools Perpetual before the price rise.
__________________
Simon2065

Pro Tools 2019.5 Win 10 Gigabyte GA-Z270 i7-7700K 32GB Ram UAD Apollo
Reply With Quote
  #2  
Old 06-29-2019, 10:00 PM
xrekcor's Avatar
xrekcor xrekcor is offline
Member
 
Join Date: Jun 2018
Location: Australia
Posts: 721
Default Re: Question re Renewal and Support Plan after upgrade to Pro Tools Ultimate

Interesting Q,

I’m guessing if you upgraded it would come under one lic as opposed to if you brought another perpetual lic outright... hence you have 2 seperate lic’s....

If it says locked group it will be one lic. I have the Pro Tools 10/11/12 bundle and it is connected to one perp lic as a locked group.

However you can still setup 2 machines but you will only be able to run one machine at a time coz you’ll need to have the iLOK dongle plugged in.

Quote:
Originally Posted by Simon2065 View Post
Hi

I recently upgraded from Pro Tools Perpetual to Pro Tools Ultimate Perpetual. When I look in Products under My Avid I see both Pro Tools and Pro Tools Ultimate listed. Both have renewal options for the relevant prices i.e. $99 and $399 with different expiry dates.

Does that mean that I have both Pro Tools Perpetual to Pro Tools Ultimate Perpetual licenses and I can use both of these on different machines at the same time.

When I look at my iLok account it comes up as Pro Tools Ultimate Perpetual Bundle (Locked Group) with both Pro Tools Perpetual and Pro Tools Ultimate Perpetual showing 1 of 1 activations used. Can I separate these onto 2 different iLoks and use on 2 different machines?

Do I need to renew both the Renewal and Support Plan for Pro Tools Perpetual to Pro Tools Ultimate Perpetual licenses? Obviously if I cannot use them separately then it makes no sense to renew Pro Tools Perpetual. If is possible then I would consider buying another year's Plan for Pro Tools Perpetual before the price rise.
__________________
Rob
———————————————————————————
MBP 15” 2018 macOS Mojave 10.14.6 Touch Bar and ID
2.2GHz 6 core 8 gen Intel Core i7 processor (TB’s to 4.1GHz)
32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard
Pro Tools 2019.6-23.#, Cubase 9.5, Yamaha TF5, UR44, BEHA4700
........and a bowl of M&M's
———————————————————————————
Reply With Quote
  #3  
Old 06-30-2019, 01:36 AM
Simon2065 Simon2065 is offline
Member
 
Join Date: Mar 2016
Location: Brisbane
Posts: 22
Default Re: Question re Renewal and Support Plan after upgrade to Pro Tools Ultimate

Thanks Rob

Yes I think that right because when I try to move just the Pro Tools license back to the cloud it moves all the licenses. It is funny though, under My Avid > Products it has links to Renew the Support Plan for both Pro Tools and Pro Tools Ultimate. I would have though the link was removed during the upgrade.

If this is the case then I lost around 7 months of the Support Plan for Pro Tools when I upgraded.
__________________
Simon2065

Pro Tools 2019.5 Win 10 Gigabyte GA-Z270 i7-7700K 32GB Ram UAD Apollo
Reply With Quote
  #4  
Old 06-30-2019, 02:08 AM
xrekcor's Avatar
xrekcor xrekcor is offline
Member
 
Join Date: Jun 2018
Location: Australia
Posts: 721
Default Re: Question re Renewal and Support Plan after upgrade to Pro Tools Ultimate

Nps, That does seem odd.... but I’m sure will be easily fixed. I’m sure one of the moderators will chime in and point you in the right direction... may need to start a support ticket. Or if Jeffro sees this thread can probably explain what is going on there and help sort.

Quote:
Originally Posted by Simon2065 View Post
Thanks Rob

Yes I think that right because when I try to move just the Pro Tools license back to the cloud it moves all the licenses. It is funny though, under My Avid > Products it has links to Renew the Support Plan for both Pro Tools and Pro Tools Ultimate. I would have though the link was removed during the upgrade.

If this is the case then I lost around 7 months of the Support Plan for Pro Tools when I upgraded.
__________________
Rob
———————————————————————————
MBP 15” 2018 macOS Mojave 10.14.6 Touch Bar and ID
2.2GHz 6 core 8 gen Intel Core i7 processor (TB’s to 4.1GHz)
32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard
Pro Tools 2019.6-23.#, Cubase 9.5, Yamaha TF5, UR44, BEHA4700
........and a bowl of M&M's
———————————————————————————
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools Ultimate 2018(HD) perpetual license w/Support & Upgrade Plan and more Evermore Buy & Sell 0 12-07-2018 11:33 AM
Third party retailers- Pro Tools HD Annual Upgrade and Support Plan Renewal mesaone Pro Tools 12 4 12-22-2016 01:32 PM
Pro Tools Annual Upgrade and Support Plan Question. philip888 Licensing & Accounts 17 12-16-2016 10:20 PM
Renewal and account question on Upgrade Plan ramonetl Licensing & Accounts 6 09-22-2016 12:11 PM
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan FritsFlits Licensing & Accounts 1 02-25-2016 02:55 PM


All times are GMT -7. The time now is 03:01 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com