Cloud Session instead of physical iLok

[the hecksome]

Hi,
I own two Pro Tools licenses, a cloud one, and one on a physical iLok. I have this set up so I have a laptop authorization and a desktop auth. For some reason, I can only get my desktop computer to use the cloud authorization, even though I know the iLok is connected, because I'm using plug-ins that are on the USB iLok. Any suggestions for how to fix this? This happened after updating to PT 2020.5

Thanks!

[cwsand]

I'd like to know this too. I suspect it's something to do with which one you're logged into in ILM. It really sucks when I'm signed into the Cloud license and my internet goes out. You would think it would automatically find the license on the physical iLok, but I have to sign into ILM and change it - which of course is not possible because my internet is out!

[albee1952]

Trying to remember, but I think the cloud authorization needs to be disabled before it can move back onto a physical iLok. For the most part, I don't like the cloud option(I'd say 100% but it did actually save me once last year when a studio I booked let their subscription expire)

[Ben Jenssen]

In ILok Manager you can have your license on cloud or ilok. You can't have both. You can have one license on one and another on the other. And you can switch anytime where you have your license.

[the hecksome]

I have one authorized to the iLok and a separate license that I can see in my cloud in the iLok license manager app. Unless there's some operator error on my part that I can't figure out, it's only using the cloud authorization right now.

If I try to open Pro Tools on my laptop, it kicks me off of Pro Tools on my desktop. I'm hoping to avoid having them both on the cloud, because I occasionally turn off the internet on my desktop computer.

To switch back and forth you activate or deactivate the license, correct?

[Ben Jenssen]

If you have two licenses, they should both show up in ILM, I think, though I've never tried.
And yes, you deactivate to move a license from one place to another. Between physical iloks or cloud. then reactivate.


Edit: You don't have two separate ILok accounts, do you? That would perhaps explain the problem.

[the hecksome]

Thanks Ben! Yeah, both are on the same iLok account. I'll experiment with activating and deactivating and see what happens.

[Ben Jenssen]

There are two columns with pretty small icons of cloud and key, that's where you select wether a license is on could or key.
Sorry, I must correct myself; it's not where you select, but where it shows.
I'm not by my mac right now.

[the hecksome]

Copy that.

In the ILM in the physical iLok pane I can see my PT perpetual bundle has both the cloud icon and the new ilok icon dark. In the cloud section I can see see the other subscription bundle that I have, and it also has both the cloud and ilok icons dark.

When I click on the cloud license I can see that it's being used by my desktop computer right now, and not the physical ilok...

Maybe what I need to do is sign out of my avid account on Pro Tools on my desktop in hopes that it will pull the license out of the connected iLok instead?

[Ben Jenssen]

I can't really give you a step-by-step…
Check out the ILM documentation.