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#11
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I am also having this issue. I've updated flash player to the latest version on Firefox, IE9, and IE9(64-bit).
I can view the Quickstart Guide in any web browser by typing in the source link (file:///C:/Program%20Files%20%28x86%29/Digidesign/Pro%20Tools/QuickStart/QuickStart.html), yet it fails in Pro Tools SE (8.0.3.225). This seems like a minor bug in the program, and I'd be eternally grateful if anyone could fix it. ~~~~~~~~~~~~~~~~ My System Specs ``````````````` Computer Model : Gateway ID49C Processor Model : Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz Speed : 2.26GHz Cores per Processor : 2 Unit(s) Threads per Core : 2 Unit(s) Type : Mobile, Dual-Core Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing L2 Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing L3 Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 16 threads sharing Computer Mainboard : Acer ID49C BIOS : Gateway V1.00 04/20/2010 Bus(es) : PCI PCIe IMB USB i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 3.68GB DDR3 SO-DIMM Chipset Model : Acer Core (Arrandale) Mobile DRAM Controller Front Side Bus Speed : 133MHz Total Memory : 4GB DDR3 SO-DIMM Shared Memory : 130MB Channels : 2 Memory Bus Speed : 2x 532MHz (1GHz) Memory Module(s) Memory Module : Samsung M471B5673FH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Samsung M471B5673FH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5) Video System Video Adapter : Intel(R) Graphics Media Accelerator HD (12 SM4.1 667MHz Turbo, 258MB DDR3 1GHz 128-bit, Integrated Graphics) Graphics Processor OpenCL Processor : NVIDIA GeForce GT 330M (48SP 6C 1.26GHz, 960MB DDR3 128-bit) Compute Shader Processor : Intel(R) Graphics Media Accelerator HD (12SP 667MHz, 128MB DDR3 1GHz 128-bit, Integrated Graphics) Storage Devices WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 596GB (C:) IDQVQV IF89URSL (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (D:) TSSTcorp CDDVDW TS-U633F (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:) Logical Storage Devices SYSTEM RESERVED : 102MB (NTFS) Gateway (C:) : 583GB (NTFS) @ WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) PQSERVICE : 13GB (NTFS) Optical Drive (D:) : N/A @ IDQVQV IF89URSL (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) Optical Drive (H:) : N/A @ TSSTcorp CDDVDW TS-U633F (SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : Acer HM55 LPC Interface Controller Audio Device : Acer P55/PM55/3400 High Definition Audio Audio Codec : Conexant 5069h Disk Controller : Acer P55/PM55/3400 4 port SATA AHCI Controller USB Controller 1 : Acer P55/PM55/3400 USB2 Enhanced Host Controller USB Controller 2 : Acer P55/PM55/3400 USB2 Enhanced Host Controller SMBus/i2c Controller 1 : Intel ICH SMBus Network Services Network Adapter : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet) Wireless Adapter : Atheros AR5B93 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps) Operating System Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1) Platform Compliance : x64 |
#12
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People I fixed the problem:
"Pro tools start up screen shows a message stating tha adobe flash is not installed even though you installed several times" - This problem blocks you from using the program properly The root of the problem is a wrong entry in windows registry that has to be erased (deleted) Attention: If you have any doubts don't do the operation above, contact me and i will help. 1. Open windows registry (be careful here) 2. Access the Node: [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones] 3. Export this entire registry for back up purposes just in case 4. Notice the entries... the first entry within the root informed above should start from number 0 (zero), however you may notice that the first entry is a symbol different from any numbers we know. This entry has to be deleted. Only this entry. I did this and now it works fine!! Please try it and if it works let me know. My specs: Pro Tools Se 8.0.3 Mobile PRE (Sound Board) Notebook Lenovo Intel Core(TM) I5 CPU 4GB RAM Windows 7 Home Premium Service Pack 1 (64-Bits) Thanks |
#13
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![]() Quote:
People I fixed the problem: "Pro tools start up screen shows a message stating tha adobe flash is not installed even though you installed several times" - This problem blocks you from using the program properly The root of the problem is a wrong entry in windows registry that has to be erased (deleted) Attention: If you have any doubts don't do the operation above, contact me and i will help. 1. Open windows registry (be careful here) 2. Access the Node: [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones] 3. Export this entire registry for back up purposes just in case 4. Notice the entries... the first entry within the root informed above should start from number 0 (zero), however you may notice that the first entry is a symbol different from any numbers we know. This entry has to be deleted. Only this entry. I did this and now it works fine!! Please try it and if it works let me know. My specs: Pro Tools Se 8.0.3 Mobile PRE (Sound Board) Notebook Lenovo Intel Core(TM) I5 CPU 4GB RAM Windows 7 Home Premium Service Pack 1 (64-Bits) Thanks |
#14
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Good find Marco. There is a Microsoft FixIt Utility that you can download that will do this automatically: http://go.microsoft.com/?linkid=9763082
This should resolve this issue. Please let us know if it does or doesn't, thanks. |
#15
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i tried this, still get an error that i need Flash 9.0...somthing or later.
I have Flash 10+ |
#16
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@lockfist, can you please provide some details about your computer system so we can look into this further? http://duc.avid.com/showthread.php?t=300050
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#17
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Sure:
Host Name: OS Name: Microsoft Windows 7 Home Premium OS Version: 6.1.7601 Service Pack 1 Build 7601 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: lockfist Registered Organization: Product ID: Original Install Date: 7/12/2010, 1:55:45 PM System Boot Time: 7/27/2011, 7:58:34 PM System Manufacturer: System manufacturer System Model: System Product Name System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 15 Stepping 11 GenuineIntel ~2400 Mhz BIOS Version: Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 1204, 1/7/2010 Windows Directory: C:\Windows System Directory: C:\Windows\system32 Boot Device: \Device\HarddiskVolume1 System Locale: en-us;English (United States) Input Locale: en-us;English (United States) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Total Physical Memory: 4,095 MB Available Physical Memory: 1,520 MB Virtual Memory: Max Size: 8,187 MB Virtual Memory: Available: 4,563 MB Virtual Memory: In Use: 3,624 MB Page File Location(s): C:\pagefile.sys Domain: Logon Server: Hotfix(s): 38 Hotfix(s) Installed. Network Card(s): 1 NIC(s) Installed. [01]: NVIDIA nForce Networking Controller Connection Name: Local Area Connection 3 DHCP Enabled: Yes |
#18
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Thanks. In the mean time, you should be able to use Pro Tools and bypass this quick start menu by opening one of the demo songs from the Windows Explorer, they should be in Program Files (x86)\Digidesign\Pro Tools.
You can delete the existing tracks and save it as something else so as not to overwrite the original demo. |
#19
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To confirm, are you getting the exact same error as described in this troubleshooting video?
http://www.youtube.com/watch?v=eMJFp90Zxgw Do you use Internet Explorer? If you install the latest flash player through IE, does it make a difference? Can you locate the quickstart.html file in C:\Program Files (x86)\Digidesign\Pro Tools\QuickStart\ and then right-click and choose to open it with Internet Explorer? Does the menu display properly in IE? |
#20
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Is anyone still encountering this error after running the Microsoft FixIt Utility with the latest version of Flash Player installed?
http://go.microsoft.com/?linkid=9763082 |
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