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Old 02-11-2011, 06:44 PM
mzimpfer mzimpfer is offline
Join Date: Jan 2011
Location: united states
Posts: 27
Default Found new hardware error

I have been using Pro Tools LE plus Eleven rack successfully for weeks now. Occasionally a Pro Tools session will shut down for no apparent reason. Today it happened again. Now, when I plug the Eleven Rack in, the computer says New Hardware Detected and wants to install software. I assume that it's looking for the driver, but somehow that must have got corrupted during the shutdown.
Two questions:
1. where can I find the driver for the 11R?
2. if I have to do a full reinstall of Pro Tools, will that erase the sessions I have already created?

Windows XP SP3
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Old 02-11-2011, 07:09 PM
TheChimp's Avatar
TheChimp TheChimp is offline
Join Date: Jan 2006
Posts: 859
Default Re: Found new hardware error

1. http://www.avid.com/US/products/Eleven-Rack/resources

At the bottom of the page, download "Standalone Eleven Rack Audio Driver Installer (Windows)"

2. Nope. Your sessions are safe.

Also, make sure to update to 8.0.4cs2, the latest Pro Tools release. Best of luck!
The Chimp
Delivery Manager/CSM, Guitar Products/AAX Plug-ins
P&S Creative Professional
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Old 02-12-2011, 04:53 PM
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zedhed zedhed is offline
Join Date: Jan 2001
Location: Auckland, New Zealand
Posts: 3,905
Default Re: Found new hardware error

Don't forget to turn 11R off when uninstalling old driver and swithched on when installing new one.

There is a prompt to do this but it is easily overlooked.
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Old 02-12-2011, 07:20 PM
cessnapilot cessnapilot is offline
Join Date: Oct 2009
Location: Sierra Vista, AZ
Posts: 342
Default Re: Found new hardware error

Have you tried powering up the 11R before powering up the computer? I find that with a Windows computer with this method I don't get these warnings, but when the comp is powered up and then I turn on the 11R it has a hissy fit.
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