Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-08-2016, 08:47 PM
megatracks's Avatar
megatracks megatracks is offline
Member
 
Join Date: Feb 2014
Location: Lincoln CA
Posts: 38
Default Perpetual Licenses for 12HD and standard missing [SOLVED]

Multiple perpetual licenses for PT 12.6 standard have not been deposited into my iLok account out of 5 renewals only 3 have be deposited. Have had no response from Avid support. Along with this one of my PT12.6 HD just renewed perpetual licenses now shows an error on launch saying that this newer version is not licensed. Can someone please help. Thank you.


Sent from my iPhone using Tapatalk
Reply With Quote
  #2  
Old 11-10-2016, 02:07 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,788
Default Re: Perpetual Licenses for 12HD and standard missing

Quote:
Originally Posted by megatracks View Post
Multiple perpetual licenses for PT 12.6 standard have not been deposited into my iLok account out of 5 renewals only 3 have be deposited. Have had no response from Avid support. Along with this one of my PT12.6 HD just renewed perpetual licenses now shows an error on launch saying that this newer version is not licensed. Can someone please help. Thank you.


Sent from my iPhone using Tapatalk
Hi megatrack,

I've created a case regarding your concern. One of our Licensing team will be in touch with you through phone or Email. Thank you.

Best regards,
Tope
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #3  
Old 11-10-2016, 02:35 PM
megatracks's Avatar
megatracks megatracks is offline
Member
 
Join Date: Feb 2014
Location: Lincoln CA
Posts: 38
Default Re: Perpetual Licenses for 12HD and standard missing

Thanks for the reply. They actually reached out got it all taken care as of today. Thank you.


Sent from my iPhone using Tapatalk
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Major level problems Pro Tools 12HD and Lynx interface. [solved] Fidelis Pro Tools HDX & HD Native Systems (Mac) 4 02-22-2016 01:19 PM
Perpetual Licenses and Upgrades sethwudel Licensing & Accounts 4 01-28-2016 03:07 PM
PT 12HD - Avid Space reverb - missing surround ex-user Post - Surround - Video 2 01-19-2016 07:21 AM
Help with 12hd upgrade plan from perpetual licence 10/11/12 arche3 Licensing & Accounts 4 10-07-2015 05:47 PM
iLok not seeing any licenses [SOLVED] riverworks Pro Tools 10 1 07-29-2015 05:12 PM


All times are GMT -7. The time now is 04:14 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com