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#1
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Pro Tools 10 license disappeared from iLok
Hey guys, just two days ago on Jan 2 I realized that my Pro Tools 10 license had disappeared from my iLok. When I try to lunch pro tools it gives me an "Error, missing iLok authorization".
When I go to my iLok account Pro Tools 10 license is nowhere to be found. Is this some 2013 bug? I can't explain how this would have happened. Any ideas? Thanks |
#2
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Re: Pro Tools 10 license disappeared from iLok
Never heard of this happening before.
How long were you using Pro Tools successfully before this happened?
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Too much blood in my drugstream Motherboard: Gigabyte Z690 AERO D CPU: Intel Alder Lake Core i9-12900K CPU Cooler: Noctua NH-D15S RAM: Corsair Vengeance DDR5 64GB (2x 32gb 5200MHz) Drives: 2 x Samsung 980 Pro 2TB NVME PCIE 4.0 M.2 SSD (Record & Samples) 1 x Samsung 980 Pro 1TB NVME PCIE 4.0 M.2 SSD (OS Win 11 Pro) GPU:Gigabyte GeForce RTX 3060 12GB GDDR6 PCIE 4 PSU: Corsair HX Series HX850 Platinim CASE: Fractal Define XL R2 PT 11HD (v11.3.2) Omni s/pdif <> AxeFxIII HD 96I/O |
#3
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Re: Pro Tools 10 license disappeared from iLok
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ILok has a function that lets you save your information in a spreadsheet format. Hopefully you saved a copy of your plugins and its showing PT10. Has anyone had access to your iLok that could have transferred the asset to another iLok? I've heard of assets being seized in the rare occasion that they were purchased with a stolen credit card but the person was contacted by iLok and the assets held in escrow until the situation was sorted out out. ILok assets don't just dissipear from everything I've heard. It maybe possible your iLok itself is failing and the asset is not showing up on it. Your going to need to open a support case with iLok. I would get any paperwork related to your purchase of PT 10 in order first..
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Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#4
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Re: Pro Tools 10 license disappeared from iLok
Check in you account on www.ilok.com!
Maybe it's just a driver issue ... Happened to me after crashes, iLok licenses are not recognized. Reboot helps ... |
#5
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Re: Pro Tools 10 license disappeared from iLok
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Windows or Mac computer? iLok.com has had issues in the past with Firefox on both platforms. If Windows might want to try IE and on Mac try Safari. |
#6
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Re: Pro Tools 10 license disappeared from iLok
I had been using it for months before this happened.
It wasn't a 30 day trial. I did check my ilok account and it disappeared from in there... very strange... |
#7
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Re: Pro Tools 10 license disappeared from iLok
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lol... I just had to sorry! lol... |
#8
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Re: Pro Tools 10 license disappeared from iLok
The same here, all the Pro Tools 10 and Pro Tools 9 licences from two iLoks are gone.
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#9
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Re: Pro Tools 10 license disappeared from iLok
Hi marcnyc,
was your licence a Pro Tools 10.0 Upgrade from PT9? We have a few PT-licences but two are actually this upgrade... those two are gone. It was the iLok software that removed them. You can check in your iLok account Log where that happened. I've contacted our reseller that sold us these upgrades, but due to the weekend there is no reply yet. Kind regards from Belgium, Pedro |
#10
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Re: Pro Tools 10 license disappeared from iLok
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