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#21
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Re: Installed 2020.11 and iLok license disappeared...
There's been similar incidents reported lately, I experienced it myself. License gone from iLok Manager. I fiddled around.. and somehow it came back. I think maybe it had to do with me logging out and logging in on iLok Manager. Have you tried that?
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#22
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Re: Installed 2020.11 and iLok license disappeared...
Thanks for the reply. I did that several times yesterday and also this morning... still missing, even though it shows up in my Avid licenses on the site. Very odd.
Will keep you posted if I resolve this.
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Eric Seaberg • San Diego, CA A.E.S., I.E.E.E., S.M.P.T.E., S.P.A.R.S. |
#23
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Re: Installed 2020.11 and iLok license disappeared...
Same here. After updating 2020.5 to 2020.11 PTU does not see the ilok license anymore. Avid support did not reply since yesterday.
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#24
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Re: Installed 2020.11 and iLok license disappeared...
Quote:
Fast response from Avid support is unlikely to happen...but you can help yourself here by doing everything you can yourself and being clear about what you have tried and if still stuck post a support incident number here and hopefully jeffro or others can help get attention on that. Last edited by Darryl Ramm; 11-14-2020 at 03:18 PM. |
#25
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Re: Installed 2020.11 and iLok license disappeared...
After installing the latest ILM, any “disappeared” licenses should be visible in “Available licenses”. If so, move license/s to iLok, then Synchronize.
Avid Knowledge Base - Pro Tools 2020.11 Release Info https://avid.secure.force.com/pkb/ar...1-Release-Info Authorization Update to the current version of iLok License Manager before activating licenses to your iLok
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#26
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Re: Installed 2020.11 and iLok license disappeared...
Same thing happened to me.
Faulty ilok license. Open a support ticket - they fixed mine really quickly. |
#27
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Re: License Disappeared
Please Jeffro if you read this it will be of invaluable help if you could check my case 04055596.
I've got a reply on Friday from customer support they said they need to investigate the issue. Thank you for contacting AVID Global Customer Care. Upon checking your account, we found out that you still have an active subscription while your iLok is showing that your licenses are revoked. We're still investigating this matter on our end It's not an active subscription it is a perpetual licence with the renewal of 1 year for updates and support. I know this is related to the problem you solved for me less than a month and a half ago. Please please help, the nightmare is back.. |
#28
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Re: Installed 2020.11 and iLok license disappeared...
Quote:
this is just bad. |
#29
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Re: License Disappeared
Its sorted! Thank god..
I launched ilok licence manager and my perpetual licence was showing up! Deposited today! Thanks so much to whoever fix it, if it was you Jeffro many thanks! Pro Tools activated and all sweet! |
#30
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Re: Installed 2020.11 and iLok license disappeared...
At least you got 2020.11 running. I installed, iLok license disappeared. Did complete removal and reinstall but, although I was able to reactivate the license, 2020.11 is unusable as it won't launch - just crashes on launch screen. Once again, complete removal and reinstall of 2020.9 and everything now works. Hmmmm.
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