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#1
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I can't re-activate cancelled ProTools Studio subscription
I have tried several times to re-activate (BUY AGAIN) my previously canceled ProTools Studio monthly subscription via AVID Online Store. I get an error either "Payment Failed" or "Your transaction could not be authenticated successfully. Please try again later."
I tried to create a support ticket but website kept coming up with error about missing fields, all I could see was I hadn't uploaded a receipt for product, website wouldn't accept the PDF receipt I supplied. I would love any help on getting PT Studio activated, I have wasted a few hours on this already.. |
#2
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Re: I can't re-activate cancelled ProTools Studio subscription
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-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
#3
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Re: I can't re-activate cancelled ProTools Studio subscription
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Thank you
__________________
-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
#4
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Re: I can't re-activate cancelled ProTools Studio subscription
HI there.. I know you were able to check out with PayPal but if you order anything else in the future and want to use a CC, and have issues, please ping me directly as I want to get to the bottom of this issue and need examples to do it.
Glad your up and running though. Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
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