Can't start Pro Tools

[bruce_pianoman]

I installed an upgrade of Pro Tools 10.3. My "get info" on the application file says it is version 10.3.28.

I believe I downloaded starting with this page...
"http://avid.force.com/pkb/articles/en_US/download/Pro-Tools-10-3-Downloads"

I first uninstalled the old version, then installed the new one with the "safe" option.

Three days later I first tried to start pro tools. Just see a flash of an image, then nothing.

Maybe I installed the wrong version. I don't know how to find the right version.

Thanks a lot for your help.
Bruce


iMac, Intel Core i3, 3.2 GHz, 4 GB RAM
OS X 10.6.8
Mbox Pro, FW800-FW400 adapter cable connection
Pro Tools 10; Upgraded to 10.3.2 April 15, 2013

Pro Tools 10; Upgraded to 10.3.?? Sept. 11, 2013 (failed?)

[guatamas]

Try re-downloading this:
http://avid.force.com/pkb/articles/d...-3-7-Downloads

Be sure to do a complete/clean uninstall before reinstalling

[bruce_pianoman]

Originally Posted by guatamas

Try re-downloading this:
http://avid.force.com/pkb/articles/d...-3-7-Downloads

Be sure to do a complete/clean uninstall before reinstalling

Won't I lose something if I do a complete uninstall? I checked beforehand and followed advice to do a safe uninstall.

Thanks for the help!

[Craig F]

Complete refers to app, drivers, and stock plugs
3rd party and settings are safe
You my need to toss the PT preferences file

[bruce_pianoman]

Thanks again, Craig. I had downloaded the wrong package. I uninstalled "safe" and installed the correct package as per your note. It's all good.