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  #1  
Old 06-15-2016, 11:29 AM
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maltastudio maltastudio is offline
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Default Renew your Pro Tools upgrade Plan

"We hope you’ve enjoyed the past year of Pro Tools upgrades through your Upgrade Plan. At this time your plan is due to expire at the end of the month—but there are even more great features on the way!"

This is how an email starts from Avid,now I have upgraded my Upgrade Plan on the 2nd of June 2016 and in my account it`s saying that it expires on the 3rd June 2017,but I am not interested in upgrading the support plan.
The email is clearly talking about the upgrade plan.Why?
I`m a bit confused here.

Peace
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  #2  
Old 06-15-2016, 12:27 PM
DJ Hellfire DJ Hellfire is offline
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Default Re: Renew your Pro Tools upgrade Plan

They want your money!
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  #3  
Old 06-15-2016, 12:56 PM
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Default Re: Renew your Pro Tools upgrade Plan

You can verify each in my.avid.com/products. You'll see your Annual Upgrade Plan is Active (through Jun 02, 2017) and your Standard Support is Expired (on Jun 02, 2016).
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  #4  
Old 06-15-2016, 04:04 PM
David.Straley David.Straley is offline
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Default Re: Renew your Pro Tools upgrade Plan

Does that mean that you have to pay for 2 separate items:

1.) Upgrade Plan
2.) Support Plan

I hope the answer is "No, they're one and the same."
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  #5  
Old 06-15-2016, 04:12 PM
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Default Re: Renew your Pro Tools upgrade Plan

They were originally together ($199) but were later split up so you could purchase the Upgrade Plan and/or the Plug-Ins and Support Plan ($99ea). See the Pro Tools Licensing FAQ for more info.
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Old 06-15-2016, 10:21 PM
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maltastudio maltastudio is offline
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Default Re: Renew your Pro Tools upgrade Plan

"You can verify each in my.avid.com/products. You'll see your Annual Upgrade Plan is Active (through Jun 02, 2017) and your Standard Support is Expired (on Jun 02, 2016)."

Hi Jeffro Thanks ,obviously I did that 1st thing,my question is, why the email is not advertising the Support plan in my case,or its a random email sent to everyone?
Peace
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Pro Tools Native 2020.5 , Sonar Platinum Lifetime
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