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#81
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Re: Licenses expired on renewed Pro Tools Subscription
*new case number 03948282*
I posted about this in another thread. Appears this is the correct thread. Jeffro - this is happening again. You fixed it for me around this time last month, but apparently the issue only got resolved for a one-month time frame? I have an annual subscription that is set to auto-renew. The 'Subscription Expiration Warning' is showing up when I launch PT. Tomorrow a paying client is coming in. I can't have PT not working - again - like it did last month. Did the issue not really get resolved last month? Should I expect to deal with this every single month? I'm paid up. I've always had the automatic debits go through - WITH a confirmation email from Avid that my subscription is active and current. What is going on? Last edited by KansasMusic; 05-18-2020 at 09:39 AM. |
#82
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Re: Licenses expired on renewed Pro Tools Subscription
My Issue was resolved, thanks jeffro!
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#83
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Re: Licenses expired on renewed Pro Tools Subscription
**UPDATE**
I was able to reach Tope with Avid support, via email. He is working on it. What I need to know is if I am going to have to go through this every single month, going forward. This is the second month in a row I've had to deal with a perpetual/annual subscription license - set to auto renew - that just expires with no explanation. This is obviously a widespread issue. Can we be notified *before* our licenses start expiring erroneously again - like - if the problem is not fixed come next month? |
#84
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Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Thanks, Tope |
#85
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Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Thanks, Tope |
#86
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Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Thanks for the reply. |
#87
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Re: Licenses expired on renewed Pro Tools Subscription
I am having a license issue with a currently live subscription. I cannot activate the license and the dates are not properly reflected with ilok manager.
Please advise |
#88
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Re: Licenses expired on renewed Pro Tools Subscription
Thanks, but I still have an invalid Pro Tools Plan license. Support case 03947581
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#89
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Re: Licenses expired on renewed Pro Tools Subscription
Hello, I have the same problem, i reported the case yesterday.
Case number 03948527 |
#90
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Re: Licenses expired on renewed Pro Tools Subscription
Quote:
Thanks, Tope |
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