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Old 11-16-2017, 12:11 PM
Riton Riton is offline
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Default Video engine issues

Hello everybody !

I have issues with the video engine of my brand new Pro Tools : I can import video, the video window opens properly, but when I press play an error message shows up : "The video engine reported an error. More information is in the video engine log file".
Of course nothing happens after.

In this video engine log file the message is : "PhysicalMemoryAllocatorWin32::Create will use AWE Allocations"

I don't understand that message.

I tried to install new codecs, to delete preferences, reinstall drivers of my grafic card to solve it but nothing worked ...

My Pro Tools is the 12.8.1, windows 10 x64, AMD radeon RX460

Plz help me I don't know what to do !!! =)
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Old 11-16-2017, 01:33 PM
albee1952 albee1952 is offline
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Default Re: Video engine issues

What format is the video? Maybe convert it before importing?
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Old 11-17-2017, 07:25 AM
Riton Riton is offline
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Default Re: Video engine issues

I tried .mov and .mp4, both didn't work
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Old 12-14-2017, 03:33 AM
Riton Riton is offline
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Default Re: Video engine issues

I finally found a solution : install asio4all and put it as the audio and video engine in PT's setup
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