Billing country and state cannot be changed because you have active subscriptions

[sifiau]

Hi all,

I'm trying to download a humble eBook (Pro Tools Fundamentals) but when I go to redeem the SKU, I get asked to validate my billing address.

When I try validating my address, I get asked to provide a State or Province (which I do).

But then when I try to confirm the changes, I get the message "Billing country and state cannot be changed because you have active subscriptions".

I presume the "active subscription" is Sibelius. I've tried de-activating Sibelius through Avid Link and then trying to do the updates but get the same message.

I notice others have had this problem and I'm hoping a work-around that doesn't require the Avid support team to get involved has been implemented. I've logged two support jobs with Avid but crickets so far.

I'm supposed to be starting a Pro Tools course next week so I'm kinda keen do get the download working and also I'm a bit worried I'll hit the same problems when I try installing Pro Tools.

Thanks all!

Simon

[JFreak]

Hi, welcome to the community.

Subscription is not deactivated when you deactivate your software. Your sub is active as long as you have time left.

I hope your support cases will lead to a solution that works for you.

[JFreak]

Escalated this, for what it is worth. Noticed your course is starting next week so not so many days to wait for your download to work.

[sifiau]

Many thanks for the welcome and for clarifying Janne! Hopefully I'll hear from the support team soon.

Cheers,

Simon