Paid for an update + support - no news - Avid Pro Audio Community

01-04-2020, 12:25 AM

steven002r steven002r is offline

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Join Date: Aug 2005

Posts: 15

Paid for an update + support - no news

Hi,

On 27.12.2019, I have paid for:
- Pro Tools Upgrade with Annual Upgrade Plan Standard Support
- Update + Support Plan for Pro Tools Pro Tools Update + Support Plan (Reinstatement)

My credit card has been charged. I haven't received any news, any download link.

I have open a case (03853579). I have received no confirmation, no answer.f

I have checked my ilok account. I haven't received any new licence.

Whats wrong ?

Thanks for your answer.

Stéphane

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