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PT10 not working with any interfaces.
Hi! My copy of PT10 isn't working with any interfaces and I'm out of ideas as to what can be the problem. The interfaces I've tried have been a Focusrite Scarlett 2i2 and a Steinberg CI1, they are both fully functional and I have tested them on the same PC in different DAWs and they work perfectly.
I can send audio out of the interfaces using virtual instruments and imported audio will play out so it's clearly an issue with the input channels however they are set up exactly as they should be. The drivers are all up to date and I've tried un/reinstalling PT but still nothing. Any help would be greatly appreciated! Things I've done so far: - Defaulted the I/O - Trashed the prefs and databases - Updated all the drivers - Un/Reinstalled Pro Tools - Tested both the interfaces with other DAWS, they both worked. Sandra Report: Computer Model : GigaByte Z68X-UD5-B3 Chassis : GigaByte Desktop Mainboard : GigaByte Z68X-UD5-B3 BIOS : Award (OEM) F6 05/10/2011 Total Memory : 8GB DIMM DDR3 Processors Processor : Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4C 3.69GHz, 3.7GHz IMC, 2x 256kB L2, 6MB L3) Socket/Slot : FC LGA1155 Chipset Memory Controller : Intel Core (Sandy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.33GHz 128-bit Memory Module(s) Memory Module : Kingston 9905403-439A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Kingston 9905403-439A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Video System Monitor/Panel : HSD Hanns.G HB171 (1600x1200, 17.2") Video Adapter : NVIDIA GeForce GTX 570 (15CU 480SP SM5.0 1.46GHz, 640kB L2, 1.3GB 3.8GHz 320-bit, PCIe 2.00 x16) Graphics Processor OpenCL GP Processor : NVIDIA GeForce GTX 570 (480SP 15C 1.46GHz, 640kB L2, 1.3GB 3.8GHz 320-bit) Compute Shader Processor : NVIDIA GeForce GTX 570 (480SP 1.46GHz, 640kB L2, 1.3GB 3.8GHz 320-bit) CUDA GP Processor : NVIDIA GeForce GTX 570 (480SP 15C 1.46GHz, 640kB L2, 1.3GB 3.8GHz 320-bit) Storage Devices MAXTOR STM380215AS (80GB, SATA300, 3.5", 2MB Cache) : 75GB (C:) WDC WD5000AAVS-00G9B1 (500.1GB, SATA300, 3.5", 5400rpm, 8MB Cache) : 466GB (E:) WIBU - CodeMeter-Stick (41.2MB, USB1) : 39MB (F:) TSSTcorp CDDVDW SH-222AB (7.6GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (D:) ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) : N/A (G:) Logical Storage Devices System (C:) : 75GB (NTFS) @ MAXTOR STM380215AS (80GB, SATA300, 3.5", 2MB Cache) Documents (E:) : 466GB (NTFS) @ WDC WD5000AAVS-00G9B1 (500.1GB, SATA300, 3.5", 5400rpm, 8MB Cache) Removable Drive (F:) : 39MB (FAT32) @ WIBU - CodeMeter-Stick (41.2MB, USB1) Pro Tools (D:) : 7GB (CDFS) @ TSSTcorp CDDVDW SH-222AB (7.6GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) Optical Drive (G:) : N/A @ ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) Peripherals LPC Hub Controller 1 : Gigabyte Cougar Point LPC Controller LPC Legacy Controller 1 : T2 87-28 Audio Device : Gigabyte Cougar Point High Definition Audio Controller Audio Device : EVGA GF110 High Definition Audio Controller Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3] Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3] Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3] Disk Controller : Gigabyte Cougar Point 4 port SATA IDE Controller Disk Controller : Gigabyte Cougar Point 2 port SATA IDE Controller Disk Controller : Gigabyte 91xx SATA 6G Controller USB Controller 1 : Gigabyte Cougar Point USB Enhanced Host Controller #2 USB Controller 2 : Gigabyte Cougar Point USB Enhanced Host Controller #1 USB Controller 3 : Gigabyte Renesas Electronics USB 3.0 Host Controller FireWire/1394 Controller 1 : Gigabyte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Peripherals Media Player : WIBU - CodeMeter-Stick (38.57MB) Network Services Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps) Operating System Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1) Platform Compliance : x64 Windows Experience Index Current System : 5.8 |
#2
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Re: PT10 not working with any interfaces.
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Producer/Engineer/Musician RIAA Platinum Sales Award: Lisa Stansfield "Affection" Main: Model: Dell 5750 Precision Workstation OS: Windows 11 Pro 64bit CPU:*Intel Core Processor i7-10750H (6 Core, 12MB Cache, 2.60 GHz to 5.00 GHz, Memory:64GB, 2X32GB,DDR4 2933Mhz Non-ECC OS M.2 512GB PCIe NVMe, Record Intel 1TB SSD, 2T SSD, 1TB SSD Focusrite Scarlett 18i20 3rd Gen AVID Pro Tools 2023.12 JBL LSR4328P 8" JBL LSR310S 10 inch Powered Studio Subwoofer* Yamaha HS50M Studio Monitors Alesis Elevate 3 Studio Monitors M-Audio Axiom 61 Midi Controller |
#3
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Re: PT10 not working with any interfaces.
Ok I've added the Sandra report along with the steps I've taken so far. I've been searching several forums including this one for the past few days but I haven't come across anything that solves the problem.
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#4
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Re: PT10 not working with any interfaces.
I see everything allright....did you test another cables ??
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Mac M1 Studio Ultra - Sonoma Beta OS Avid Carbon Interface Protools Ultimate |
#5
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Re: PT10 not working with any interfaces.
Try loading the Drivers Twice right over top each other. My M-Audio FastTrack C400 would not work so I just loaded the drivers again right on top and it started working? This has worked with over gear also.
__________________
Producer/Engineer/Musician RIAA Platinum Sales Award: Lisa Stansfield "Affection" Main: Model: Dell 5750 Precision Workstation OS: Windows 11 Pro 64bit CPU:*Intel Core Processor i7-10750H (6 Core, 12MB Cache, 2.60 GHz to 5.00 GHz, Memory:64GB, 2X32GB,DDR4 2933Mhz Non-ECC OS M.2 512GB PCIe NVMe, Record Intel 1TB SSD, 2T SSD, 1TB SSD Focusrite Scarlett 18i20 3rd Gen AVID Pro Tools 2023.12 JBL LSR4328P 8" JBL LSR310S 10 inch Powered Studio Subwoofer* Yamaha HS50M Studio Monitors Alesis Elevate 3 Studio Monitors M-Audio Axiom 61 Midi Controller |
#6
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Re: PT10 not working with any interfaces.
That 5400 rpm drive will be a major bottleneck. Qualified drives should be 7200's.
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