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Trouble installing ProTools | First 2019.5
Summary
New user here, so apologies if this is posted in the wrong place.
SiSoftware Sandra Report --------- Computer Model : Dell XPS 15 9570 Serial Number : **** Chassis : Dell Notebook Mainboard : Dell 0D0T05 Serial Number : ************ BIOS : Dell 1.14.0 11/08/2019 TPM - Trusted Platform Module : NTC NPCT75x 2.0 (PCR 24) Intel vPro : 12.0.47.1524 Total Memory : 7.75GB SO-DIMM DDR4 Processors Processor : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (6C 12T 3.71GHz/4.1GHz, 3.4GHz IMC/3.8GHz, 6x 256kB L2, 9MB L3) Socket/Slot : FC BGA1356/1528 Chipset Memory Controller : Dell Core8H (CofeeLake-H 6C) Host Bridge/DRAM Registers 100MHz, 2x 4GB SO-DIMM DDR4 2.67GHz 128-bit, Integrated Graphics Memory Module(s) Memory Module : Samsung M471A5244CB0-CTD 4GB SO-DIMM DDR4 1Rx4 PC4-21300SO DDR4-2666 (19-19-19-44 7-63-21-7) Memory Module : Samsung M471A5244CB0-CTD 4GB SO-DIMM DDR4 1Rx4 PC4-21300SO DDR4-2666 (19-19-19-44 7-63-21-7) Video System Monitor/Panel : SHP Generic PnP Monitor (1920x1080, TK6R7€LQ156M1, 15.5") Monitor/Panel : Hewlett Packard HP 22cwa (1920x1080, 21.7") Video Adapter : Intel(R) UHD Graphics 630 (24CU 192SP SM6.4 1.1GHz, 768kB L2, 4GB DDR4 5.33GHz 128-bit, Integrated Graphics) Video Adapter : Intel(R) UHD Graphics 630 (24CU 192SP SM6.4 1.1GHz, 768kB L2, 4GB DDR4 5.33GHz 128-bit, Integrated Graphics) Graphics Processor CUDA : nVidia GeForce GTX 1050 Ti with Max-Q Design (768SP 6C 1.42GHz, 1MB L2, 4GB 7GHz 128-bit) OpenCL : nVidia GeForce GTX 1050 Ti with Max-Q Design (768SP 6C 1.42GHz, 4GB) OpenCL : Intel(R) UHD Graphics 630 (192SP 24C 1.1GHz, 512kB L2, 3.1GB DDR4 5.33GHz 128-bit, Integrated Graphics) D3D 11 : NVIDIA GeForce GTX 1050 Ti with Max-Q Design (4GB) D3D 11 : Intel(R) UHD Graphics 630 (192SP 24C 1.1GHz, 768kB L2, 128MB DDR4 5.33GHz 128-bit, Integrated Graphics) OpenGL : GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2 (4GB) OpenGL : GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2 (4GB) Storage Devices PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) : 477GB (C:) Logical Storage Devices OS (C:) : 461GB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) WINRETOOLS : 990MB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) Image : 13GB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) DELLSUPPORT : 1GB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) ESP : 646MB (FAT32, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) Peripherals LPC Hub Controller #1 : Dell C240 Series Chipset Family LPC Controller (CM246) - A30E Audio Device : Dell Cannon Lake PCH cAVS Disk Controller : Dell Cannon Lake PCH Shared SRAM Disk Controller : Dell Mobile SATA RAID Controller USB Controller #1 : Dell Cannon Lake PCH USB 3.1 xHCI Host Controller USB Controller #2 : 8738 JHL6340 Thunderbolt 3 USB 3.1 Controller (C step) [Alpine Ridge 2C 2016] SMBus/i2c Controller #1 : Intel ICH SMBus Network Services Network Adapter : Bluetooth Device (Personal Area Network) #2 (Ethernet) Network Adapter : Realtek USB GbE Family Controller #2 (Ethernet) Wireless Adapter : Killer Wireless-n/a/ac 1535 Wireless Network Adapter (802.11ac (VHT), AES-CCMP, 866.7Mbps) Power Management Battery #1 : SMP DELL GPM0365 97.00Wh/7.84Ah Operating System Windows System : Microsoft Windows 10 Personal 10.0.18363 Platform Compliance : x64 --------- Installation Experience Install appears to be going just fine. See screenshot: https://imgur.com/r0i0sB0 Then I get to this part, which I assume is the final step. See screenshot: https://imgur.com/cN2Lq1x Then...nothing. Program does not install. Have restarted computer several times but the program does not appear. Please help and let me know if I can provide more info. Many thanks! |
#2
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Re: Trouble installing ProTools | First 2019.5
Hi, welcome to the community.
Moving to First subforum
__________________
Janne What we do in life, echoes in eternity. |
#3
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Re: Trouble installing ProTools | First 2019.5
Your system looks fine for running PTF.
Have you created your iLok account and is the iLok connected to your computer? I know on my Windows system, the install can appear to hang, but it actually just takes a long time for it to finish. Make sure you have given it enough time to install. |
#4
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Re: Trouble installing ProTools | First 2019.5
In Windows I had to uninstall PTF 2019.6 then I installed PTF 2019.5 rebooted and then installed PTF 2019.6 rebooted and then it loaded just fine. Hope this helps.
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#5
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Re: Trouble installing ProTools | First 2019.5
Quote:
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#6
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Re: Trouble installing ProTools | First 2019.5
Open the iLok License Manager application, many times called ILM here
__________________
Janne What we do in life, echoes in eternity. |
#7
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Re: Trouble installing ProTools | First 2019.5
Quote:
However, I did some digging and found the below file (file path = "C:\Users\xxx\Downloads\Pro_Tools_First_2019_5_Win _105868\Pro Tools First\Program Files 64\Avid\Pro Tools\ProToolsFirst.cat"). Tried running "ProToolsFirst.exe" but got the below error. Thoughts? I should mention that ProToolsFirst does not appear in my Control Panel as an installed program. |
#8
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Re: Trouble installing ProTools | First 2019.5
CFnd.dll is a Avid library file. By clicking on the exe from that location, you are attempting to run a program that hasn't actually been installed, and therefore it can not find the files it needs to run.
You can try downloading the installer again to ensure your copy is not corrupt. Also run the installer as administrator just to rule that out. If it fails again, see if you can find any log files that may shed some light on why it is failing to install. In file explorer, type %TEMP% into the file path section and press enter. You should see some Avid folders in there. |
#9
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Re: Trouble installing ProTools | First 2019.5
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Pulled up the %TEMP% files and see the following: Clicked through a few folders and several of them contain versions of the following: How do I proceed? Many thanks, @junkgear, for your help thus far! |
#10
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Re: Trouble installing ProTools | First 2019.5
Does Avid Link finish installing? Do you get a menu item for it and can you run it?
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