iLok support

[WernerF]

An Auth has disappeared from one of my iLoks. Anyone had any luck submitting a support ticket to iLok? Their site says that you can submit one if you don't find an answer in the FAQ's but I can't find any place at the end of any of the FAQ threads where one can actually click a link to write out anything.

[Drew Mazurek]

Originally Posted by WernerF

An Auth has disappeared from one of my iLoks. Anyone had any luck submitting a support ticket to iLok? Their site says that you can submit one if you don't find an answer in the FAQ's but I can't find any place at the end of any of the FAQ threads where one can actually click a link to write out anything.

https://www.ilok.com/#!support-ticket/gn

It's at the bottom, after you've said "this did not solve my problem"

[WernerF]

Thanks man. I'll go to that link.

[Drew Mazurek]

Originally Posted by WernerF

Thanks man. I'll go to that link.

It'll only work if you're already logged in FYI.

[crizdee]

Originally Posted by WernerF

An Auth has disappeared from one of my iLoks. Anyone had any luck submitting a support ticket to iLok? Their site says that you can submit one if you don't find an answer in the FAQ's but I can't find any place at the end of any of the FAQ threads where one can actually click a link to write out anything.

Hi,

Opened ilok licence manager on Friday to download the Soundtoys update V5 and my account went into auto sync and 5 licences went missing!

I uninstaller the licence manager and reinstalled fresh and all was back to normal.

Chris

[WernerF]

Yah, the same thing has happened to me. Re-installing the iLok manager has worked in the past. This time I had to manually re-sync the iLok in question and all of the licenses came back. All really a pain in the butt for s system that should not have these problems, but whatever works I guess.

[musicman691]

Are any of you running the latest version of the ILM? I'm a couple of revs back at 2.4xx because I've read of some issues (like the one discussed here) with the latest versions.

[WernerF]

I'm running the latest version. Maybe it's true that this version is the culprit. It's not conclusive but the evidence is sure pointing in that direction.

[crizdee]

Hi,

Mine was also the latest version when it happened



Chris

[musicman691]

What I think I'll try is that since I have a separate daw computer and internet/Photoshop machine is install the latest ILM on the internet machine; my daw machine has 2.4xx ILM and see what happens. This is providing I have the time today as wifey seems to have my day planned out for me.