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#1021
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Re: Where is my Pro Tools 12 Upgrade?
I was given a temporary PT12 until my account was credited. I've been using that, but when the new update came out and I went to download it, STILL NO PT12! What gives? I posted in this thread months ago and I filled out a ticket but still a couple days ago but no response. This is beyond inconvenient. Can someone please take care of this once and for all?
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#1022
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Re: Where is my Pro Tools 12 Upgrade?
I got an email saying that the would accelerate it...yet 24 hours after purchase still no download link. Now I appreciate what you do here but seriously it's a download link...
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#1023
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Re: Where is my Pro Tools 12 Upgrade?
Quote:
Our IT group together with our management team are already working to get this things sorted. We really apologized for the delay. But then, your pro tools 12 is already on your account. Did you tried checking your account? Best Regards, YD |
#1024
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Re: Where is my Pro Tools 12 Upgrade?
Thanks alot. Support emailed me, and the Protools 12 showed up in my account. I'm extremely happy
Thanks
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Macbook Pro 2012, macOS 10.13 PT 12.8.2 - Apogee Duet 2 Apogee Ensemble, UAD 2, and plenty of plugins. |
#1025
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Re: Still haven't received my Pro Tools 12 license
Quote:
PRODUCTS NOT DOWNLOADED YET you'll find in there … |
#1026
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Re: Still haven't received my Pro Tools 12 license
Your answer is not related to my problem, I said I didn't receive my license yet. Nonetheless I spoke to Avid and they acknowledged that they forgot to send me one and are currently working on providing me with a Pro Tools 12 license.
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#1027
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Re: Where is my Pro Tools 12 Upgrade?
Hi Jcalla,
Let me pull up your case and let me do a follow up directly on our CSA team. Best Regards, YD |
#1028
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Re: Where is my Pro Tools 12 Upgrade?
Hi
I sent an email not sure if my case is still open.. I have been using a temp lisc for pt12 that has expired , I lok isn't showing any lisc for my acct.. Avid confirmed my eligibility for 12 ..Thanks for any assistance you can provide .
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#1029
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Re: Where is my Pro Tools 12 Upgrade?
Hi Mickb66,
I just checked your Avid account and your Pro tools 12 is already on it. I even checked your ilok account and your license is already on it. Best Regards, YD |
#1030
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Re: Where is my Pro Tools 12 Upgrade?
Thanks for the reply but it shows expired in the I lok acct as of 7/8 I believe.. I have been using it for a while now but have had to authorize it 3 times and now I lok is saying there isn't a lisc available thanks again for the help
__________________
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