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  #1021  
Old 07-06-2015, 01:26 PM
sindustry sindustry is offline
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Join Date: Dec 2006
Location: Grand Rapids, MI
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Default Re: Where is my Pro Tools 12 Upgrade?

I was given a temporary PT12 until my account was credited. I've been using that, but when the new update came out and I went to download it, STILL NO PT12! What gives? I posted in this thread months ago and I filled out a ticket but still a couple days ago but no response. This is beyond inconvenient. Can someone please take care of this once and for all?
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  #1022  
Old 07-06-2015, 02:34 PM
loudfunk loudfunk is offline
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Join Date: Jul 2015
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Default Re: Where is my Pro Tools 12 Upgrade?

I got an email saying that the would accelerate it...yet 24 hours after purchase still no download link. Now I appreciate what you do here but seriously it's a download link...
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  #1023  
Old 07-06-2015, 03:37 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my Pro Tools 12 Upgrade?

Quote:
Originally Posted by sindustry View Post
I was given a temporary PT12 until my account was credited. I've been using that, but when the new update came out and I went to download it, STILL NO PT12! What gives? I posted in this thread months ago and I filled out a ticket but still a couple days ago but no response. This is beyond inconvenient. Can someone please take care of this once and for all?
Hi sindustry,

Our IT group together with our management team are already working to get this things sorted. We really apologized for the delay. But then, your pro tools 12 is already on your account. Did you tried checking your account?

Best Regards,

YD
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  #1024  
Old 07-07-2015, 01:02 PM
wescravn wescravn is offline
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Join Date: May 2007
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Default Re: Where is my Pro Tools 12 Upgrade?

Thanks alot. Support emailed me, and the Protools 12 showed up in my account. I'm extremely happy

Thanks
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  #1025  
Old 07-07-2015, 08:46 PM
roberts roberts is offline
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Default Re: Still haven't received my Pro Tools 12 license

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Originally Posted by Jcalla View Post
Hello,

The title says it all, I have a Pro Tools 11 license that I activated in December of 2014. I asked the Support Team about my free Pro Tools 12 upgrade in March, they said I would receive it soon, just like they told me I'd get access to the Avid Support Center, which I also haven't got. I submitted another case today but anyway, is anyone else still waiting for their free Pro Tools 12 upgrade license?
open your Avid account - click the link
PRODUCTS NOT DOWNLOADED YET

you'll find in there …
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  #1026  
Old 07-07-2015, 10:50 PM
Jcalla Jcalla is offline
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Default Re: Still haven't received my Pro Tools 12 license

Quote:
Originally Posted by roberts View Post
open your Avid account - click the link
PRODUCTS NOT DOWNLOADED YET

you'll find in there …
Your answer is not related to my problem, I said I didn't receive my license yet. Nonetheless I spoke to Avid and they acknowledged that they forgot to send me one and are currently working on providing me with a Pro Tools 12 license.
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  #1027  
Old 07-08-2015, 07:43 AM
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Default Re: Where is my Pro Tools 12 Upgrade?

Hi Jcalla,

Let me pull up your case and let me do a follow up directly on our CSA team.

Best Regards,

YD
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  #1028  
Old 07-08-2015, 09:50 PM
Mickb66 Mickb66 is offline
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Default Re: Where is my Pro Tools 12 Upgrade?

Hi
I sent an email not sure if my case is still open.. I have been using a temp lisc for pt12 that has expired , I lok isn't showing any lisc for my acct.. Avid confirmed my eligibility for 12 ..Thanks for any assistance you can provide .
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  #1029  
Old 07-09-2015, 05:57 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my Pro Tools 12 Upgrade?

Hi Mickb66,

I just checked your Avid account and your Pro tools 12 is already on it. I even checked your ilok account and your license is already on it.

Best Regards,

YD
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  #1030  
Old 07-09-2015, 09:49 AM
Mickb66 Mickb66 is offline
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Default Re: Where is my Pro Tools 12 Upgrade?

Thanks for the reply but it shows expired in the I lok acct as of 7/8 I believe.. I have been using it for a while now but have had to authorize it 3 times and now I lok is saying there isn't a lisc available thanks again for the help
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