Upgrading to Ultimate, cuts annual plan duration to half!

[Akiz]

Yesterday on March 10th 2020, we upgraded a perpetual Pro Tools license (2019.6) that had expired plan on September 5th 2019, to a Pro Tools Ultimate perpetual.

After activating the licenses on iLok, i noticed that the Ultimate Annual plan expiration date is set on September 5th 2020....

I expected that to be March 10th 2021, since that is a year after the upgrade occured, right? For example, if we make an upgrade to Ultimate on August 2020 that means that a month later the plan will be expired??

Just wanted a second opinion from the community here, if that stands correct, because to me, this is some kind of glitch of the system...
Any input is welcomed, thanks in advance!



Cheers!



p.s.I already opened a support case (#03900638) and waiting for a reply about the issue.