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  #1  
Old 08-14-2013, 06:01 PM
MWPOP MWPOP is offline
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Default Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database delete

Hi,

My Pro Tools 8 LE keeps "unexpectedly quitting" before it can launch. It was working ok, until I installed BFD2. So I trashed all BFD2 files, and restarting but no dice.

I have tried: uninstalling and reinstalling Pro Tools, deleting databases, volumes and preferences, replacing firewire cables, dragging plug-ins from the "plug-ins" folder to the "un-used plug-ins" folder, start up with and with out external hard drive attached, running PT directly to comp, restarting, rebooting, etc.

None of the suggestions I have read on other threads are working so far..
any suggestions are most welcome!

details:

Mac OS X Version 10.5.8
Processor: 2.26 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
Avail space on HD: ~ 74 GB

Pro Tools 8 LE
Digi 002
Using 6ft Firewire 400 to 800 cable to connect
Using 500 GB Lacie external Hard drive for recording and play back, through USB port mainly. But I've also tried daisy chaining PT through the Lacie drive.
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  #2  
Old 08-14-2013, 06:20 PM
Chief Technician Chief Technician is offline
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Question Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

How far into the launch sequence is it getting before it quits unexpectedly?
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  #3  
Old 08-14-2013, 11:10 PM
MWPOP MWPOP is offline
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Default Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

It doesn't get anywhere. The first thing I see is the window saying "the application Pro tools LE quit unexpectedly"
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  #4  
Old 08-15-2013, 03:18 AM
guatamas guatamas is offline
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Default Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

You didn't mention if you tried uninstalling BFD2 to see if that solves your issue
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Old 08-15-2013, 11:02 AM
MWPOP MWPOP is offline
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Default Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

Yes, that was the first thing I tried. I mentioned it in the first paragraph.
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Old 08-15-2013, 02:24 PM
Chief Technician Chief Technician is offline
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Question Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

Did you ever have a version other than LE 8 installed on this system?
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Jonathan S. Abrams, CEA, CEV, CBNT
Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
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  #7  
Old 08-15-2013, 03:54 PM
MWPOP MWPOP is offline
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Default Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

No, not on this computer.
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Old 08-15-2013, 06:27 PM
Chief Technician Chief Technician is offline
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Question Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

Do you get a "report" button after the unexpected quit? Could you please post the report somewhere in the cloud (i.e. DropBox) so we can view it and maybe determine what is going on?
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Old 08-19-2013, 12:01 PM
MWPOP MWPOP is offline
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Default Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

Ok, I posted the report as a PDF file in the attachments section. thanks
Attached Files
File Type: pdf MWPOP_Pro Tools 8_Report.pdf (51.7 KB, 0 views)
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  #10  
Old 08-19-2013, 02:46 PM
Chief Technician Chief Technician is offline
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Arrow Re: Pro Tools LE 8 "quits unexpectedly" at launch, after reinstall, and database dele

The last bits of code that are executed before the crash are Apple's code. The last bit of Avid code that is executed before the Apple code is Sys_ThrowIfOSErr. I am not a developer. I think that code means Pro Tools is finding some sort of OS error and trying to display an error message. Instead, Pro Tools is quitting. Avid obfuscated exactly what is going on with their code, which doesn't surprise me.

Do you get any different results if the 002 is disconnected? I know Pro Tools will not work without the 002. I am interested in knowing if the unexpected quit still happens.
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