Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools | Intro Discussion
Register FAQ Today's Posts Search

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-31-2020, 05:25 AM
guspotenza guspotenza is offline
Member
 
Join Date: Jan 2013
Location: Perth | Western Australia
Posts: 11
Default PTF 20019.5/2019.6 Fails to Install on MacOS Mojave

Hey guys, trying to install PTF but something is not agreeing here.

Every time I hit the DMG files (tried 2019.5 and 2019.6) it starts loading but before any other prompts I receive the attached errors.

Have tried downloading the files again, have tried rebooting the mac, have changed the safety settings (attached) but every time is the same issue. I have 800Gb of free space.

I have also attached my Mac's info. It is my understanding that it is compatible so any help would be greatly appreciated!
Attached Images
File Type: jpg Screenshot 2020-03-31 19.09.07.jpg (25.6 KB, 0 views)
File Type: jpg Screenshot 2020-03-31 19.28.35.jpg (29.5 KB, 0 views)
File Type: jpg Screenshot 2020-03-31 19.38.01.jpg (33.4 KB, 0 views)
File Type: jpg Screenshot 2020-03-31 19.07.08.jpg (36.3 KB, 0 views)
__________________
iMac (Retina 5K, 27-inch, Late 2015)
3.3 GHz Intel Core i5
16GB 1867MHz DDR3
AMD Radeon R9 M395 2GB
MacOS Mojave 10.14

Pro Tools | First
Mbox 2 Mini
M-Audio Micro USB
Reply With Quote
  #2  
Old 04-02-2020, 05:48 PM
junkgear's Avatar
junkgear junkgear is online now
Moderator
 
Join Date: Jan 2012
Location: USA
Posts: 1,907
Default Re: PTF 20019.5/2019.6 Fails to Install on MacOS Mojave

Maybe give these MacOS tips a try.
__________________
Will

System Details
Reply With Quote
  #3  
Old 04-03-2020, 08:44 PM
guspotenza guspotenza is offline
Member
 
Join Date: Jan 2013
Location: Perth | Western Australia
Posts: 11
Default Re: PTF 20019.5/2019.6 Fails to Install on MacOS Mojave

Thank you @junkgear.

I have tried all the first 3 tips there and had no luck.
The last one refers to Apps already installed that are not running, in my case it's a DMG image to be able to install the App.

I have since then been able to deactivate Gatekeeper by following the Terminal prompt:

sudo spctl --master-disable

That opens the ANYWHERE option on the Security & Privacy (attached) and finally the application moved past the previous errors (attached) but is now stuck at a new error(attached):

"Warning
The following disk images couldn't be opened
Reason
image data corrupted"

Researching this error I could find people who had success by re-downloading the software, sometimes from a different browser. I have tried Chrome, Safari and Firefox and every single file has the exact same size (attached) and still no success...

So I am again stuck, now on a different problem.
Attached Images
File Type: png Screenshot 2020-04-02 06.31.25.png (42.8 KB, 0 views)
File Type: png Screenshot 2020-04-02 06.29.38.png (70.5 KB, 0 views)
File Type: jpg Screenshot 2020-04-02 06.29.29.jpg (30.9 KB, 0 views)
File Type: jpg Screenshot 2020-04-04 08.18.30.jpg (19.7 KB, 0 views)
__________________
iMac (Retina 5K, 27-inch, Late 2015)
3.3 GHz Intel Core i5
16GB 1867MHz DDR3
AMD Radeon R9 M395 2GB
MacOS Mojave 10.14

Pro Tools | First
Mbox 2 Mini
M-Audio Micro USB
Reply With Quote
  #4  
Old 04-04-2020, 01:06 AM
guspotenza guspotenza is offline
Member
 
Join Date: Jan 2013
Location: Perth | Western Australia
Posts: 11
Default Re: PTF 20019.5/2019.6 Fails to Install on MacOS Mojave

One more attempt, I have downloaded PTF using my mobile phone and mobile data (different device and network) and then transferred to my Mac.

The file is exactly the same size as all the other ones.

Same error\warning.

Still no luck...
__________________
iMac (Retina 5K, 27-inch, Late 2015)
3.3 GHz Intel Core i5
16GB 1867MHz DDR3
AMD Radeon R9 M395 2GB
MacOS Mojave 10.14

Pro Tools | First
Mbox 2 Mini
M-Audio Micro USB
Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT 2019.5 + Mojave fresh install: Velvet problem Detlef Brockmann Pro Tools 2019 0 05-18-2019 06:50 AM
ProTools Express on macOS Mojave stunnerbabe macOS 2 04-24-2019 12:44 AM
ProTools 2018.4 Ultimate and macOS Mojave BillDog793 Pro Tools 2018 121 03-07-2019 04:37 AM
PT 2018.7 on MacOS 10.14 Mojave works for me veinticinco Pro Tools 2018 38 12-09-2018 07:35 AM
macOS 10.14 Mojave and “cheese grater” Mac Pros jsbach Pro Tools 2018 37 06-17-2018 01:50 AM


All times are GMT -7. The time now is 07:31 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com