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#101
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
I have not used Structure since the first week I bought it. It was junk then, remained to be junk, and it's crazy that we have to pay for this. I would not have an issue if it worked right when they put it out, but it didn't. I use the term since the first week I bought it to make my point, I have tried it on a number of occasions for a few minutes after each PT8 update, but it remained junk each time.
Digid/Advid, whoever you are, it sucks that anyone has to pay for fixing issues that should not have been there from day 1. |
#102
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
Right, and the oddest thing. Avid seems to have bent over backward to offer some pretty darn good deals for this package, especially for those who'd bought the full version of Structure and therefore (arguably) had the most legit gripe about its flaws. If the company'd offered these same deals along with gratis Structure updates to all license holders -- maybe even with a or at least some kind of general explanation for the extended wait ("the coding was way more complex than we'd expected" or some such) -- this product release could have been cause for lots of large-thumbs-up and all-around good cheer.
Maybe they thought the deals were so good, nobody'd really notice or complain about a $49 charge for anyone who only wanted the Structure fixes, not any new features/content. Or that nobody could really grouse, since Avid was cutting profit margins to the bone on the rest of the VIs and "couldn't just give 'em away." Regardless, it seems they definitely misjudged the amount of negative blowback they'd be in for. It's not too late, though. The set's only been out a couple of days. Avid, why not smooth over relations with your customer base by offering the Structure update for free if that's all a given PT user wants/needs (and refund those who've already paid)? It'd go a long way toward mending some frayed loyalties, which, ultimately, would be more profitable anyway than however many $49 updates you'd sell (most people would probably go for the whole PTIEP deal anyway, once they're updating Structure -- I, for one, did -- whatta deal!!).
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MacBook Pro, OS 10.6.2, Intel Core 2 Duo, 2.6 GHz, 4 GB Memory, 003 Factory, PT LE 8.0.3, G-Tech G DRIVE Q 1TB HD ------------------------------------------- 'Wave of the future, Dude. One hundred percent electronic.' -- J. Treehorn |
#103
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
As has been intimated over on the Air Blog, any admission of failure regarding Structure could be construed as Avid being culpable = Litigation
Its one reason i suppose |
#104
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
I assume Russ put this out for the DUCers to see: Why Avid Charged for the Structure Fix
After reading that I feel 0% better about the last three years and now the latest chapter. Avid, three years can't be reversed, but what you should have done is exceedingly obvious. You should release a free Structure 1.0.5 with just the 1.1 fixes. PPC users who paid $499 for Structure to open their EXS libraries are now shut out. They'll NEVER be able to use $500 Structure for what they bought it for. Avid, this whole episode has been a very Native Instruments style move. You've always had so much integrity and now this? Why?
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Mercy Sound Recording Studios NYC http://www.mercysound.com/ facebook.com/mercysound/ instagram.com/mercysoundstudios/ Next Generation Pro Tools-Realize the only plugins needing to be active are on the track you're currently editing & those affected by it...all others should be quickly, seamlessly and auto background rendered into audio. Now dust off your G5s. |
#105
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
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and your opinion about who is "too busy to be a recording pro" is incorrect. there are many people who have a lot of scope and who are able to do any number of things successfully. Quote:
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anyhow, for some reason you seem to be fascinated with layman's economic theories. Quote:
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that's how things go bad, people telling people to disregard their principles. anyhow, i am actually not uber-interested in this issue. but i see that this forum is almost constantly deluged with frustrated, angry people hurling threats, shaking their fists, and begging digidesign to fix their stuff. and the angry comments that are posted are the exact type of comments one hears when people do not actually understand their rights, or how to actually stand up for themselves. they get frustrated and angry, but they don't ever do anything about their problem because they are not really sure of their rights, or how to proceed, or whether or not to proceed. or they are afraid that the big company will hurt them in some way. so they beg, and beg, and beg the company. people use words that sound threatening and pseudo-assertive, but they are actually just begging in disguise. people are understandably embarrassed by their lack of ability to obtain justice for themselves, so they use "tough" language, but it falls on deaf ears. the company knows that they do not have to respond, and that people will just keep begging and hoping and being frustrated. the company just stonewalls everyone, because they can. especially where the people's comments are just internet postings that the company could actually just delete at will. especially where it appears that nobody is yet sending or faxing in actual, reasonable, written demands for refunds. so i thought i would post some information to help people understand that they are in fact entitled to fair play in the marketplace, and that there is something they can do for themselves. i figure people may find that helpful and maybe they will then have the confidence and courage to actually go get a refund. trying to justify the obvious wrongdoing of the company by saying that "times are tough" is ludicrous and in bad faith, in my opinion, and, apparently in most other people's opinion. you walked around at a trade show and talked to people. how fascinating! back on earth, people have apparently had their money stolen from them, and they want it back. no need to make them feel bad about it. i have a pond with ducks behind where i am staying, and i have been feeding them bread recently. they seem to like it, and i like the ducks because they are generally happy campers, they don't bite me, and they just want their bread. :) |
#106
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
I was wondering how long it would take for you to reappear... and in what form. Welcome back, and the "new you" is going to bring a lot to the table. I knew that you could not stay away long!! SB
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#107
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
Oh gosh, he's not him, is he?
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#108
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
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Now, I have great sympathy for the PPC early adopter guy, 'cause he can't spend the $49 dollars. But he's also a victim of Apple, who should have jumped to Intel much earlier (I hate to think of how much money the Nubus to PCIx to PCIe and the PPC to Intel transitions cost Digidesign/Avid!) Sure, I'll probably get flamed for being an "Avid apologist" but get real, folks. If you really need Structure, sacrifice a video game update or two and shell out the $49. Avid morals? Gimme a break. Campaign finance reform? That's something to scream about! dc |
#109
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
I appreciate all the work Russ does on his blog. But reading what he wrote, IF that's the line that Avid is taking 'we can't legally give it away', then that is the most ridiculous, BS thing I have ever heard.
Seriously, this whole thing is leaving such a bad vide for this company. I've given them tens of thousands of dollars over the years. And this ridiculous 'no comment' approach is only killing them. |
#110
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Re: Paid Structure Fix?!? Without Morals, Avid is Not Digidesign
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In fact I am the poor PPC guy, and yes you can blame Apple partly. The blunt fact is, if you look at the time when Structure was released most Protools users were on PPC. We have been waiting years for this to be fixed. When finally it is fixed I cant use it even if I wanted too. I think I have a right to be pissed dont you. I dont work in a facility where everyone has a top of the range machine supplied for them and paying for software isn't an issue. In my world it actually does matter. I paid for every piece of hardware and software I have from my own pocket. By the way this is only my second post on this, and I am not getting involved in discussions about lawsuits etc that IMHO is daft. I accept the way things work, but your post is really arrogant and from someone who should know better. If you dont realise that a lot of people think this sucks then you should really take a reality pill. Also I think it would be fair and honest of you to at least inform people that you worked for Digi for many years.
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