DAE Error -9019 & -9031 since PT 8.0.3

[DigiTechSupt]

Can you guys do something for me - after you experience the error, quit Pro Tools as soon as possible after it, then send me your LogFiles folder from inside your Pro Tools folder. Zip it up and send it to: vi [at] digidesign [dot] com. Put the thread number (265212) and '9031' in the subject of the message.

[Danny Caccavo]

Originally Posted by DigiTechSupt

Can you guys do something for me - after you experience the error, quit Pro Tools as soon as possible after it, then send me your LogFiles folder from inside your Pro Tools folder. Zip it up and send it to: vi [at] digidesign [dot] com. Put the thread number (265212) and '9031' in the subject of the message.

I forwarded a report with logfiles to CS about 6 weeks ago, fwiw...email me if you have questions...

dc

[Sunzate]

I'm getting these errors right now with a midi-only session, controlling the PLAY EastWest orchestral plugin.

Never seen it before today. Recently updated to 8.0.3.

Let me know how I can help.

Thanks

[Oroz]

Originally Posted by DigiTechSupt

The 9031 error is usually related to having illegal characters in the drive, file or folder name - is that possibly the case here (keep in mind that previously fudged illegal character acceptance is no longer possible, so what may have 'worked' before no longer will)?

I'm getting the DAE error -9031 a lot! Can you further explain what do you mean by illegal characters in the drive? How can I solve it?

2.66 Ghz i5 iMac, 4Gb Ram, 1 TB SATA (Partitioned), Mac OS 10.6.2, M-Powered 8.0.3cs1, Profire 610.

Thanks.

[DigiTechSupt]

Originally Posted by Oroz

I'm getting the DAE error -9031 a lot! Can you further explain what do you mean by illegal characters in the drive? How can I solve it?

2.66 Ghz i5 iMac, 4Gb Ram, 1 TB SATA (Partitioned), Mac OS 10.6.2, M-Powered 8.0.3cs1, Profire 610.

Thanks.

Your Pro Tools Reference Guide has a list of unsupported characters. You should make sure that no drive, folder or file name contains any of those characters.

This error on Mac is also caused by incorrect drive format. I would recommend backing up your audio/video drives and erasing them using the Disk Utility, then copy the data back and test again.

[smpkeys]

thanks reichman!

[Oroz]

Originally Posted by DigiTechSupt

Your Pro Tools Reference Guide has a list of unsupported characters. You should make sure that no drive, folder or file name contains any of those characters.

This error on Mac is also caused by incorrect drive format. I would recommend backing up your audio/video drives and erasing them using the Disk Utility, then copy the data back and test again.

Thanks, don't have much time to do that but I guess I'll have to find because it's crashing like hell.

Do you think that it may be because I'm recording to a partition (dedicated to audio) of the internal drive? If so, would a USB external drive be a solution? Since I'm on an iMac there's only one firewire 800 port. I have read successful stories from guys using USB drive as an alternative but I'm not sure.

[smpkeys]

Just happened to me again on Saturday. This time when it happened, I was changing the output of a channel.

Digi, I've zipped and sent my log file using the directions posted earlier ( I think it was on pg 1 of this thread)

[smpkeys]

one more thing - I had trashed prefs about 2 hrs before this crash.

[DigiTechSupt]

Originally Posted by Oroz

Thanks, don't have much time to do that but I guess I'll have to find because it's crashing like hell.

Do you think that it may be because I'm recording to a partition (dedicated to audio) of the internal drive? If so, would a USB external drive be a solution? Since I'm on an iMac there's only one firewire 800 port. I have read successful stories from guys using USB drive as an alternative but I'm not sure.

Recording to a partition or to a USB drive is not recommended or supported and definitely could be a cause for these errors.

Please see the General Troubleshooting thread for more details.

With an iMac that has only one FW800 port, get a FW800 to FW400 cable to connect to your drives and interface.