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Old 09-06-2016, 09:21 AM
taylor4814 taylor4814 is offline
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Default "Renewal is pending for the following licenses"

I just submitted at Avid | MY ACCOUNT > My Support Center > Account Help and received Case Number: 03031977 but not at all sure that is the right place...

I renewed Annual Upgrade Plan $99 on 8/31/16, a day prior to original expiration (just the upgrade plan this time; did not renew support)
All appears well in Avid Account, but not in iLok License Manager, after Refresh, "Renewal is pending for the following licenses" ... even after waiting past the "try refresh after date: " iLok License Manager messages... and the dates kept changing, too...

Was just getting ready to uninstall 12.5.1 and install 12.5.2 but not sure if this is problem...
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  #2  
Old 09-06-2016, 09:59 AM
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jeffro jeffro is offline
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Default Re: "Renewal is pending for the following licenses"

Your case shows that's referring to your Pro Tools Plan license. The Pro Tools Plan and Pro Tools HD Plan licenses authorize the bonus plug-ins for Pro Tools and Pro Tools HD. Since you didn't renew your Plug-Ins and Support Plan that license will not refresh.

You own a perpetual license for Pro Tools (a 10/11/12 bundle) so that will work to authorize Pro Tools 12.5.2.
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Old 09-06-2016, 10:06 AM
taylor4814 taylor4814 is offline
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Default Re: "Renewal is pending for the following licenses"

Am I supposed to be seeing anything in iLok License Manager that shows that my Annual Upgrade Plan has been renewed through 9/1/17 ?
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Old 09-06-2016, 10:33 AM
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jeffro jeffro is offline
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Default Re: "Renewal is pending for the following licenses"

No, you own a perpetual license for Pro Tools (a 10/11/12 bundle) so nothing to change there. Your "Annual Upgrade Plan" status is displayed in your Avid Account > Products
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Old 09-06-2016, 10:54 AM
taylor4814 taylor4814 is offline
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Default Re: "Renewal is pending for the following licenses"

Ok, thank you very much. This whole time I thought that the Pro Tools Plan license in my iLok License Manager was referring to my Annual Upgrade Plan.

I could use an iLok / Licensing / Accounts webinar...
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