HD OMNI - BAD PREAMPS - listen AVID!

[clusterer]

Hi there;

seems that we´ve got a faulty HD OMNI. Seems to be the same problems mentioned here:

http://duc.avid.com/showthread.php?t=326284

http://duc.avid.com/showthread.php?t=333752

http://duc.avid.com/showthread.php?t=326561

Same issues here! No recommendations worked!
So - please AVID - what is the fastest way to get a working HD OMNI from you.
The problem persists longer time and it is well known that some HD OMNI REVs are faulty.. I don´t understand why you guys haven´t arranged a offical product recall.

This is one of the biggest show stoppers I had with AVID. Really annoying!
So AVID - please get back to me. office (_at_) overdub (_dot_) at
Thanks.

[albee1952]

Why are you ragging on Avid in the USER conference? You should be on the phone with tech support.

[BobbyDazzler]

Talk to the dealer you bought the product from, my Omni exchange was done quickly and with minimal fuss.

[clusterer]

Originally Posted by albee1952

Why are you ragging on Avid in the USER conference? You should be on the phone with tech support.

nobody´s ragging on yours beloved AVID. That´s a legitimate question why they don´t recall faulty units...

[chrisdee]

Originally Posted by clusterer

why they don´t recall faulty units...

Sorry to hear about your problems. As already said, I would take it back to the store you bought it from.

[clusterer]

Thanks guys... I´m already at it... Does anybody know what´s the latest HD OMNI "REV" might be? I think the safest way to get a working unit would be to instruct the reseller to send us a preferably young unit...

AVID could at least chime in and give a statement which REV won´t be faulty.

Originally Posted by chrisdee

Sorry to hear about your problems. As already said, I would take it back to the store you bought it from.

[chrisdee]

Originally Posted by clusterer

AVID could at least chime in and give a statement which REV won´t be faulty.

Maby it's hard to tell ?
It might be that not all Omnis of a particular revision are bad.

Other than sluggish knobs mine seems fine. I'll check what revision I have when I come home.

[ejwells]

Originally Posted by clusterer

nobody´s ragging on yours beloved AVID. That´s a legitimate question why they don´t recall faulty units...

I think what he was saying is that coming on to a user forum and throwing a hissy fit isn't how you get an issue with a piece of hardware resolved.
You call tech support, or go see the dealer that sold you the unit.
I'm sure it'll be either fixed at no charge, or a replacement will be given to you.

[clusterer]

My reseller is already working on it.
Sorry when I´m moaning here, but I have had too many problems with PT and Avid Products the last 2 years; the list of probs and bugs is too long...
Too much bugs for that bucks!

How ever - I think this problem will be solved in a few days. Will see how it work then... and how long I can stay with PT.

Thank you.

Originally Posted by ejwells

I think what he was saying is that coming on to a user forum and throwing a hissy fit isn't how you get an issue with a piece of hardware resolved.
You call tech support, or go see the dealer that sold you the unit.
I'm sure it'll be either fixed at no charge, or a replacement will be given to you.

[clusterer]

.. hm... so now I got a second HD OMNI unit; it´s also REV A and it´s also faulty... can´t find any support telephone number anywhere. Is there any phone support for european costumers??? AVID??????