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#11
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Re: How to renew PT Ultimate subscription online?
Please remove that image immediately as it contains your private system id
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#12
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Re: How to renew PT Ultimate subscription online?
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I can’t understand why you can’t renew directly from your Avid account>My Products.
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#13
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Re: How to renew PT Ultimate subscription online?
Please delete your image (select “Go Advanced” for this option) and post another one that has your System ID blocked out (for your own protection).
I can vouch that I saw no "Renew" option on your page.
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#14
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Re: How to renew PT Ultimate subscription online?
Anyone know what the office hours are for phone support ex-Australia? Getting no response from online support, and "Call back during office hours" from phone +61 02 9420 3066. Getting increasingly frustrated. I just want to give them my money to renew my 12 months' subscription. I could just purchase another subscription and let the old one lapse, but I suspect there is a problem with my Avid account and would like it sorted first.
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#15
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Re: How to renew PT Ultimate subscription online?
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Start a Registration Case: http://avid.force.com/Support/RegistrationCaseCreation Then you’ll get your Case Number – please post it here on your DUC Thread to “speed thing up”. Copy your System ID, shown in your Avid account – you’ll need this when phoning. Skype Avid Support (Asia Pacific/English spoken) - open now: +81335057957 It’s Sunday in the USA Monday Noon in California = Tuesday 7AM in Sydney USA Avid Support: 1-800-800-2843 / +1 978-275-2476 Many others have reported “No Renew Button” http://duc.avid.com/archive/index.php/t-388822.html
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#16
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Re: How to renew PT Ultimate subscription online?
Thanks - I already did that a couple of weeks ago. Not getting any satisfaction at all. Tried the phone number as I'm pretty sure support for Australia is in Japan, so similar timezone.
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#17
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Re: How to renew PT Ultimate subscription online?
In that case, please post your Case Number here
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Getting the Renew Button back in your Avid account (as previously mentioned) is an issue that needs to be fixed for many, as well as yourself. Please don't expect Phone Support to fix that - they can only "pass on the Message". It's far more important to just get your Renewal - the rest can be fixed later.
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#18
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Re: How to renew PT Ultimate subscription online?
They are still insisting I bought through a reseller (I didn't). I am still waiting for Jayson to get back to me after talking to someone on phone support. I am resigned to just purchasing a new subscription, but more concerned that my account is broken. Hopefully can be sorted eventually.
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#19
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Re: How to renew PT Ultimate subscription online?
OK - so please post your Case Number here, so Jeffro can get this sorted for you!
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#20
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Re: How to renew PT Ultimate subscription online?
Case number is 03851259
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