|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Never received ASC; want a refund. [SOLVED]
Hello, I've been interested in a Pro Tools subscription but have been experiencing some issues. I purchased an ASC to get help and received an email with no information about the code. I checked online and it says I don't even have an ASC. I can't even get ahold of a rep on the phone because I need a code. This is ridiculous and I want a refund. I no longer plan on using Avid products and want to know how can I go about getting a refund.
|
#2
|
||||
|
||||
Re: Never received ASC; want a refund.
Quote:
Your ASC might been sitting inside your Avid Account. You can see it by going to my.avid.com.products#Myproducts and sign in using your registered Email Now, regarding your refund request, you can file your request at https://shop.avid.com/ccrz__CCPage?p...talReturnsForm Thank you, Tope |
#3
|
|||
|
|||
Re: Never received ASC; want a refund.
This is exactly the situation I've found myself in. I purchased an ASC to pursue support with my active Pro Tools license. No ASC was delivered. I tried to reach a support agent over the phone but I was informed none were available. I asked if someone could call me back and was assured I would get a call back that day to follow up with me. I'm still waiting several days later.
My support ticket has been 'In Queue' for well over a week. I have tried reaching a team member through the so-called Live Chat feature at shop.avid.com as directed by a phone agent. Through numerous attempts no live agent has ever been available during the posted business hours. No one has returned my messages left through this system. I have submitted a refund request through the link shared above. Totally abysmal customer service. |
#4
|
||||
|
||||
Re: Never received ASC; want a refund.
Quote:
-Tope |
#5
|
|||
|
|||
Re: Never received ASC; want a refund.
I still haven't received an ASC and my refund request has been ignored.
|
#6
|
||||
|
||||
Re: Never received ASC; want a refund.
Quote:
i've just checked and it's already inside your Avid Account Please go to your products and subscriptions page at my.avid.com/products#Myproducts to access. Thank you, Tope |
#7
|
|||
|
|||
Re: Never received ASC; want a refund.
Thank you. I'd expected an email but neglected to check there.
|
#8
|
||||
|
||||
Re: Never received ASC; want a refund.
Quote:
-Tope |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Refund | Samba | Licensing & Accounts | 7 | 05-16-2020 07:35 AM |
Refund | notedmusic | Pro Tools 11 | 10 | 07-19-2015 04:24 PM |
How to refund upgrade from pt9 ? | klyg | Pro Tools 10 | 0 | 10-31-2011 06:15 AM |
Mbox2 - Can I get a refund ? | eyewall | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 19 | 01-08-2006 07:09 PM |
Tax Refund = Studio Expansion | flouden | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 0 | 01-02-2002 05:30 AM |