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Old 03-12-2016, 12:38 PM
newfuturevintage newfuturevintage is offline
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Default PT 10.3.10 on Win7 + UAD-2 problems

Hi all--

I've been experiencing PT issues using UAD2 plugs (and UAD1 before that). Mainly it's the "r6025 Pure Virtual Function Call" and "PT could not save/exit because while translating tracks" issues I've seen referenced in other threads.

System is totally stable if I'm tracking without effects, or if I'm mixing using plugins included with PT. System is also totally stable mixing in Reaper or Sonar with UAD plugs

Interface is an RME FF800. Problem has persisted through all RME driver versions I've attempted. Am running current driver as of last Thursday.

Launching PT with the "Run As Administrator" command seemed to help, but not tremendously (I'm both right clicking the program shortcut and selecting Run As Admin, and have "Run This Program As an Administrator" checked in the compatibility mode section of the shortcut's properties.

Problem has persisted in PT versions 10.3.2, 10.3.7, and 10.3.10. Trashing prefs has been of no help.
Problem has persisted through all UAD driver versions I've attempted (currently at 8.4.0), and existed when I was using UAD1 cards. "CPU optimization" and "use host setting" in UAD config are both unchecked.

I've been able to limp along just fine (sometimes crashes never happen, sometimes it's after 4 or 5 hours), but I'm trying to mix a project where crashes happen every launch, within a few minutes, and require a reboot to resolve, so the situation's finally motivated me to ask for help.

Please help.

TIA.

Sandra report follows.

SiSoftware Sandra

ID
Host Name : OctalStudio
Workgroup : NFV

Computer
Model : HP xw8600 Workstation 103C_53335X
Serial Number : 2UA91*****
Chassis : HP Mini Tower
Mainboard : HP 0A98h
Serial Number : 2UA91*****
BIOS : HP 786F5 v01.36 10/25/2010
Total Memory : 16GB DDR2 FB-DIMM

Processors
Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz (4C 2GHz, 2x 6MB L2)
Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz (4C 2GHz, 2x 6MB L2)
Socket/Slot : FC-LGA6

Chipset
Memory Controller : HP 5400B Chipset Memory Controller Hub 4x 333MHz (1.33GHz), 4x 2GB DDR2 FB-DIMM 666MHz 256-bit

Memory Module(s)
Memory Module : Samsung M395T5750GZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750EZ4-CE65 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750GZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750EZ4-CE65 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750GZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750GZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750GZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T5750GZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300FB DDR2-666 (5-5-5-15 3-20-5-3)

Video System
Monitor/Panel : GEM GL-715A
(1856x1392, 15.2")
Monitor/Panel : ViewSonic VX2235wm
(1680x1050, 22.0")
Video Adapter : NVIDIA Quadro FX 1700 (4CU 32SP SM4.0 918MHz, 512MB DDR2 798MHz 128-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA Quadro FX 1700 (4CU 32SP SM4.0 918MHz, 512MB DDR2 798MHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA Quadro FX 1700 (32SP 4C 918MHz, 512MB DDR2 798MHz 128-bit)
Compute Shader Processor : NVIDIA Quadro FX 1700 (32SP 4C 918MHz, 512MB DDR2 798MHz 128-bit)

Storage Devices
WDC WD5000AAKS-60A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
WDC WD5000AAKS-60A7B2 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (D:)
MAXTOR STM3200820AS (200GB, SATA150, 3.5", 8MB Cache) : 186GB (F:)
Seagate ST2000DM001-9YN164 (2TB, USB2/SATA300/600, 3.5", 7200rpm) : 2TB (G:)
TSSTcorp CDDVDW TS-H653Z (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
System : 200MB (NTFS, 4kB) @ WDC WD5000AAKS-60A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
New Volume (D:) : 466GB (NTFS, 4kB) @ WDC WD5000AAKS-60A7B2 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Audio Old (F:) : 186GB (NTFS, 4kB) @ MAXTOR STM3200820AS (200GB, SATA150, 3.5", 8MB Cache)
HD-LBU3 (G:) : 2TB (NTFS, 4kB) @ Seagate ST2000DM001-9YN164 (2TB, USB2/SATA300/600, 3.5", 7200rpm)
Windows (C:) : 466GB (NTFS, 4kB) @ WDC WD5000AAKS-60A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW TS-H653Z (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : HP 631xESB/6321ESB/3100 LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5317-B
Audio Device : HP Enterprise Southbridge High Definition Audio
Audio Codec : Realtek Semi 262 High Definition Audio
Audio Device : 6656 Universal Audio UAD-2 Solo
Serial Port(s) : 1
Disk Controller : HP 631xESB/6321ESB/3100 Ultra ATA Storage Controller
Disk Controller : HP Enterprise Southbridge SATA cc=RAID
Disk Controller : HP SAS 3000 series, 8-port with 1068 -StorPort
USB Controller 1 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #1
USB Controller 2 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #2
USB Controller 3 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #3
USB Controller 4 : HP 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #4
USB Controller 5 : HP 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : HP TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 5X00/7X00/8X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 2 : Intel 5X00/7X00/8X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 3 : Intel 5X00/7X00/8X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 4 : Intel 5X00/7X00/8X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 5 : Intel 5X00/7X00/8X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 6 : Intel 5X00/7X00/8X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 7 : Intel 5X00/7X00/8X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 8 : Intel 5X00/7X00/8X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 9 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother HL-5370DW (1200x1200)

Network Services
Network Adapter : Broadcom NetXtreme Gigabit Ethernet (Ethernet, 100Mbps)
Network Adapter : Broadcom NetXtreme Gigabit Ethernet #2 (Ethernet)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
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  #2  
Old 03-13-2016, 02:19 PM
newfuturevintage newfuturevintage is offline
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

Keepin' on keepin' on....

Today's error messages on a totally different project were:

the "could not save because while translating tracks" message I've been getting, followed by:

Blumlien made inactive because Access Violation Occurred

and then "could not complete the exit command because Privileged Instruction executed in user mode" (yes, PT was launched as admin)

The Access Violation error made this weird mixer view happen:

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  #3  
Old 03-19-2016, 07:13 AM
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jeam25 jeam25 is offline
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

Hi...

oh man ive seen this a few times ...but to be honest i didnt remember how i solved it :-( ..!!

But for start this things come to mind :

1. Update pace interlock manager and driver
2. Unistall/Reinstall UAD software
3. Delete the wavecache audio file that is storage along with PT session file
4. Trash PT pref and databases
5. Update your chipset drivers

If i remember exactly what i did ill let you know ..!! Meanwhile try that if you didnt yet ! BTW IN MY CASE ive never used the RUN AS ADMINISTRATOR tweak . IN MY CASE ive seen PT doing strange things with it checked :-/ .
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  #4  
Old 03-19-2016, 01:34 PM
jjnssn jjnssn is offline
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Default PT 10.3.10 on Win7 + UAD-2 problems

Quote:
Originally Posted by jeam25 View Post

BTW IN MY CASE ive never used the RUN AS ADMINISTRATOR tweak . IN MY CASE ive seen PT doing strange things with it checked :-/ .

In this instance where you've seen issues, I am curious, is your account in Windows already an administrator account? What would the primary issues be?
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Old 03-19-2016, 02:16 PM
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

Well yes thats a point ...all my PC i run as administrator ! As is for recording nothing more !
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Old 03-19-2016, 02:23 PM
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YYR123 YYR123 is offline
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

How do you have 16gb of ram but only 8-1Gb sticks ?

Is the HP FW controller compatible with the RME?

Does it give you errors when you run off ASIO?

It's a solo so it's not really that much DSP, how many plugs are you trying to run?
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  #7  
Old 03-19-2016, 03:20 PM
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

That's a pretty obscure chipset. Is it even compatible with Pro Tools? I run a UAD2 Quad card here and it works dandy(other than the latency that prevents me from tracking with any UAD plugins)
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  #8  
Old 03-19-2016, 08:20 PM
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

"Memory Controller : HP 5400B Chipset Memory Controller Hub 4x 333MHz (1.33GHz), 4x 2GB DDR2 FB-DIMM 666MHz 256-bit"

Here's the other 8.

Very strange.
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  #9  
Old 03-20-2016, 05:44 PM
newfuturevintage newfuturevintage is offline
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

Quote:
Originally Posted by YYR123 View Post
How do you have 16gb of ram but only 8-1Gb sticks ?

Is the HP FW controller compatible with the RME?

Does it give you errors when you run off ASIO?

It's a solo so it's not really that much DSP, how many plugs are you trying to run?
FW controller seems compatible with the RME in that I get no errors with it in any other ASIO host (sonar and reaper in my case). I will also look at the error count in the Fireface settings panel to see if it's recording any.

As for plug count, probably about 6 or 7 total in the project that was causing the grief. There are actually two solo cards in the system, but I'm never using more than 80% load on the UADs. In this project, it's probably at about 15-20% load.
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  #10  
Old 03-20-2016, 05:50 PM
newfuturevintage newfuturevintage is offline
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Default Re: PT 10.3.10 on Win7 + UAD-2 problems

Quote:
Originally Posted by albee1952 View Post
That's a pretty obscure chipset. Is it even compatible with Pro Tools? I run a UAD2 Quad card here and it works dandy(other than the latency that prevents me from tracking with any UAD plugins)
I actually bought this system because it was explicitly in the Avid qualified list at the time I moved to PT 10 from PT8.

It's pretty much rock solid in PT if I don't use any UAD plugs. I actually don't think it's ever crashed when tracking or mixing with stock plugs. I've gone to 20 inputs live on actual sessions, but also tested pretty heavily with all 28 inputs the RME is capable of. No issues until the UAD gets involved.
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