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#1
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WSC crashes
Hello - out of the blue I'm having a hard time with my system!
I'm getting hangs on the S6 that seem to be caused by WS Control. I lose control of the desk (partially sometimes) but protools keeps working. If I try to re-start WSC, it hangs on quit. When I quit protools, it hangs, needs force quit. Restart computer and it all works for about half hr. At times have had notification of "Critical Error - thread EC-W error:vector Please restart WSControl. I've trashed PT prefs, trashed all plugins, updated console software and WSC. OS 12.6.3 What should I do next? Thanks! |
#2
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Re: WSC crashes
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#3
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Re: WSC crashes
Did you change anything recently, OS update, network port or config, enabled a new port. What is the new EUCON performance indicator showing?(In PT Edit Window top bar, right click to add if its not visable)
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#4
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Re: WSC crashes
THanks the the reply Eddie,
Nothing new with the computer. The Eucon light stays green. still getting Critical Error - THread EC-W xx 747 has stopped functioning with eroror:Vector please restart WSControl. But both protools and WSC hang when I quit. Avid support told me to turn off "Display Knobs from most recently clicked DAW Area", but that was already off. |
#5
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Re: WSC crashes
Have you tried an uninstall of EUCON via the installer, checking remove all Apps and Remove all prefs? (Just to make sure) logs show a lot of possible network errors, its hard to tell from where though.
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#6
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Re: WSC crashes
Hi Eddie,
So - I've done a complete clean re-install on the mac. the problem persists. Desk freezes up ususally, it seems after some knob tweaking - of EQ for instance. Protools keeps working, but if I try to quit either protools, or WSControl they lock up and need to be force quit. Logs https://www.dropbox.com/s/9mxcapym49...60319.zip?dl=0 I've also run a new network cable straight to the computer, and changed network port on the computer. Any ideas? |
#7
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Re: WSC crashes
problem persists on new computer, new session, just stock plugins.
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#8
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Re: WSC crashes
Can you quit the Trinoff App and see if things improve. We see all the errors in the logs and that comes up a lot.
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#9
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Re: WSC crashes
I’m pretty sure the trinnov app isn’t installed on the other computer (my laptop).
I should have sent you a log from that- sorry. When it continued to freeze on my laptop, I went back to the Mac Pro. But I will double check. Would it be worthwhile trying a new switch instead of the internal d link one? Or less modules, or swap patch cables? Another thing I’ve noticed on my test session, is that if I load fab filter q3 the system freezes almost immediately. If the desk is not plugged in everything is fine. To be clear, it also freezes with just Eq-7 on 32 empty tracks, but it takes about 5-10 minutes. Sent from my iPhone using Tapatalk |
#10
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Re: WSC crashes
We have the software team looking through the logs. It definitely looks like the network or something messing with it. It's certainly worth a try to either pair the system down or replace the switch whilst we wait on their assessment.
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