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#11
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Re: WSC crashes
Ok- I’ll do that before we start this morning.
Thanks Eddie. Sent from my iPhone using Tapatalk |
#12
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Re: WSC crashes
UPdate:
I have swapped out the internal cabling and the dlink switch for a large cisco switch, (not all modules plugged in) and it seems to be much happier..Hasnt*crashed for a few hours! But some strange things: 1. the down arrow button on the automation module isnt working.The soft key programming seems fine, and I checked all of the switches in diagnostic mode and they are fine (except for one page switch on a knob module - has been for a while) I tried programming another key on the auto module to do this, and that also didnt*work.I also tried programming a key on the M40 and that also didnt work.(just a keyboard shortcut for down arrow) 2. It takes at least two presses on the attention button for a newly assigned EQ to appear on the expand knobs - seems slower that it used to. 3. When a dialog appears on protools that needs OK/ cancel, the flashing green lights on the console flash, but pressing them does nothing. I had a situation about an hour ago where the system seemed to have a shift key stuck on.I rebooted the console, and that hasnt*happened again. new logs*https://www.dropbox.com/s/yavertjb23...31759.zip?dl=0 |
#13
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Re: WSC crashes
1 and 3 could be an Apple bug. Both Pro Tools and WSControl need to be allowed in the Mac Security/Accessibility settings. This should happen on installing the software...you get notified. But the bug is that even if they are in there allowed MacOS doesn't respect it. To fix remove and re add (not the check box). I think 2 is known.
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#14
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Re: WSC crashes
OK - the system works better with the new switch, but is still crashing every 40 minutes or so, more if there is a lot going on with the computer.
I am not running the trinnov app anymore. Also, fwiw, often when I load a new session, the displays go offline and reboot - I presume this is normal - it's always happened and its certainly not an issue, Just mentioning in case it's a clue.. Last edited by bobdodgy; 03-30-2023 at 01:19 AM. |
#15
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Re: WSC crashes
Can I clarify where we are.
You have two Workstation and they both do this. The new EUCON status indicator is green when this happens You are on EUCON 22.12.1 and PT 23.3 You have uninstalled and reinstalled these If you changed the switch and it got better but not fixed it sounds like you disturbed something cable/hardware wise. Can you disconnect everything except the MTM and MAM. |
#16
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Re: WSC crashes
Yes that’s all correct and makes sense.
Ok- I’ll start the process of elimination. Thankyou so much for your expertise and patience on this. Support says its a bug- and there’s no ETA for the fix. It’s been working so well since I’ve had it (about a year) and suddenly this is happening, so it does feel like something physical. I’ll report back! Sent from my iPhone using Tapatalk |
#17
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Re: WSC crashes
Quote:
Have you started to use a new Plugin? (Just thinking of anything) |
#18
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Re: WSC crashes
OK - I have just plugged in the MTM and the Transport module, with three new cat 5 cables, into the new switch.
No other modules plugged in. And still crashing. So that's all internal wiring and switches bypassed. The case number is Case : 04604175 Just removed two newish plugins by plugin alliance - I havent been using either of them, but they were in the plugin folder. I'm not running just the MTM - will report back |
#19
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Re: WSC crashes
Still crashing without the MAM.
So crashing with just the MTM and without the two new plugs. interesting crash though. The mtm itself is still metering. But no control over any plugins - I can pull up plugin control on the MTM, but cant adjust any of the parameters, or pan. If I try to restant WSC it hangs. Eucon light on PT green Last edited by bobdodgy; 03-30-2023 at 04:17 PM. |
#20
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Re: WSC crashes
Quote:
What age is the MTM, and which port on the back (1 or 2) are you connected? Can you photo the MTM network config from the surface page? |
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