Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S4/S6

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 03-29-2023, 02:09 PM
bobdodgy bobdodgy is offline
Member
 
Join Date: Apr 2001
Location: Sydney, Australia
Posts: 61
Default Re: WSC crashes

Ok- I’ll do that before we start this morning.
Thanks Eddie.


Sent from my iPhone using Tapatalk
Reply With Quote
  #12  
Old 03-29-2023, 08:23 PM
bobdodgy bobdodgy is offline
Member
 
Join Date: Apr 2001
Location: Sydney, Australia
Posts: 61
Default Re: WSC crashes

UPdate:
I have swapped out the internal cabling and the dlink switch for a large cisco switch, (not all modules plugged in) and it seems to be much happier..Hasnt*crashed for a few hours!

But some strange things:
1. the down arrow button on the automation module isnt working.The soft key programming seems fine, and I checked all of the switches in diagnostic mode and they are fine (except for one page switch on a knob module - has been for a while)
I tried programming another key on the auto module to do this, and that also didnt*work.I also tried programming a key on the M40 and that also didnt work.(just a keyboard shortcut for down arrow)

2. It takes at least two presses on the attention button for a newly assigned EQ to appear on the expand knobs - seems slower that it used to.
3. When a dialog appears on protools that needs OK/ cancel, the flashing green lights on the console flash, but pressing them does nothing.
I had a situation about an hour ago where the system seemed to have a shift key stuck on.I rebooted the console, and that hasnt*happened again.


new logs*https://www.dropbox.com/s/yavertjb23...31759.zip?dl=0
Reply With Quote
  #13  
Old 03-29-2023, 09:14 PM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,549
Default Re: WSC crashes

1 and 3 could be an Apple bug. Both Pro Tools and WSControl need to be allowed in the Mac Security/Accessibility settings. This should happen on installing the software...you get notified. But the bug is that even if they are in there allowed MacOS doesn't respect it. To fix remove and re add (not the check box). I think 2 is known.
Reply With Quote
  #14  
Old 03-29-2023, 11:47 PM
bobdodgy bobdodgy is offline
Member
 
Join Date: Apr 2001
Location: Sydney, Australia
Posts: 61
Default Re: WSC crashes

OK - the system works better with the new switch, but is still crashing every 40 minutes or so, more if there is a lot going on with the computer.

I am not running the trinnov app anymore.

Also, fwiw, often when I load a new session, the displays go offline and reboot - I presume this is normal - it's always happened and its certainly not an issue, Just mentioning in case it's a clue..

Last edited by bobdodgy; 03-30-2023 at 01:19 AM.
Reply With Quote
  #15  
Old 03-30-2023, 08:20 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,549
Default Re: WSC crashes

Can I clarify where we are.

You have two Workstation and they both do this.
The new EUCON status indicator is green when this happens
You are on EUCON 22.12.1 and PT 23.3
You have uninstalled and reinstalled these

If you changed the switch and it got better but not fixed it sounds like you disturbed something cable/hardware wise. Can you disconnect everything except the MTM and MAM.
Reply With Quote
  #16  
Old 03-30-2023, 02:03 PM
bobdodgy bobdodgy is offline
Member
 
Join Date: Apr 2001
Location: Sydney, Australia
Posts: 61
Default Re: WSC crashes

Yes that’s all correct and makes sense.

Ok- I’ll start the process of elimination.

Thankyou so much for your expertise and patience on this.

Support says its a bug- and there’s no ETA for the fix.
It’s been working so well since I’ve had it (about a year) and suddenly this is happening, so it does feel like something physical.

I’ll report back!


Sent from my iPhone using Tapatalk
Reply With Quote
  #17  
Old 03-30-2023, 02:13 PM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,549
Default Re: WSC crashes

Quote:
Originally Posted by bobdodgy View Post
Yes that’s all correct and makes sense.

Ok- I’ll start the process of elimination.

Thankyou so much for your expertise and patience on this.

Support says its a bug- and there’s no ETA for the fix.
It’s been working so well since I’ve had it (about a year) and suddenly this is happening, so it does feel like something physical.

I’ll report back!

Sent from my iPhone using Tapatalk
Can you give me the case number so I can tie up with them.

Have you started to use a new Plugin? (Just thinking of anything)
Reply With Quote
  #18  
Old 03-30-2023, 03:41 PM
bobdodgy bobdodgy is offline
Member
 
Join Date: Apr 2001
Location: Sydney, Australia
Posts: 61
Default Re: WSC crashes

OK - I have just plugged in the MTM and the Transport module, with three new cat 5 cables, into the new switch.
No other modules plugged in.
And still crashing.

So that's all internal wiring and switches bypassed.

The case number is Case : 04604175

Just removed two newish plugins by plugin alliance - I havent been using either of them, but they were in the plugin folder.

I'm not running just the MTM - will report back
Reply With Quote
  #19  
Old 03-30-2023, 03:56 PM
bobdodgy bobdodgy is offline
Member
 
Join Date: Apr 2001
Location: Sydney, Australia
Posts: 61
Default Re: WSC crashes

Still crashing without the MAM.
So crashing with just the MTM and without the two new plugs.

interesting crash though.
The mtm itself is still metering.
But no control over any plugins - I can pull up plugin control on the MTM, but cant adjust any of the parameters, or pan.
If I try to restant WSC it hangs.

Eucon light on PT green

Last edited by bobdodgy; 03-30-2023 at 04:17 PM.
Reply With Quote
  #20  
Old 03-30-2023, 07:20 PM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,549
Default Re: WSC crashes

Quote:
Originally Posted by bobdodgy View Post
Still crashing without the MAM.
So crashing with just the MTM and without the two new plugs.

interesting crash though.
The mtm itself is still metering.
But no control over any plugins - I can pull up plugin control on the MTM, but cant adjust any of the parameters, or pan.
If I try to restant WSC it hangs.

Eucon light on PT green
When you say crash, is it that same error message? If not can you grab the logs again?
What age is the MTM, and which port on the back (1 or 2) are you connected? Can you photo the MTM network config from the surface page?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
12.5 crashes crashes crashes clausiii Pro Tools 12 21 05-23-2017 12:07 PM
12.5 crashes stevegalante Pro Tools 12 94 05-01-2016 03:05 PM
Pro Tools 12 crashes and crashes... Phantobias Pro Tools 12 12 09-15-2015 11:08 AM
PT Crashes and crashes again... Help needed! heabow macOS 5 01-23-2015 02:44 AM
Still getting at least 3 crashes per day on 7.2!!! fman Pro Tools TDM Systems (Mac) 5 09-07-2006 12:11 AM


All times are GMT -7. The time now is 02:21 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com