|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
|||
|
|||
Have a perpetual license but can't activate Pro Tools 12?
Hello,
Similar to another thread here, I had to wipe my computer and didn't restore from a backup, but instead started clean. I have a Pro Tools 12 Perpetual License, and when trying to activate, I am unable to. Screen Shot 2019-11-20 at 9.34.39 AM.jpg I have three iLok locations listed- my iMac, the iLok, and the cloud (which I'm not currently signed in to). I can activate Pro Tools on the iLok, and it says successfully activated. On my iLok, it says Pro Tools Perpetual Bundle is Activated. Screen Shot 2019-11-20 at 9.37.45 AM.jpg When I go to launch Pro Tools, I get a Pro Tools /iLok popup, and I click Activate, then login with my ILok account. Then a popup says Select License to Activate - ("You don't have any licenses in your account..." Screen Shot 2019-11-20 at 9.22.14 AM.jpg I click Show Locations, which has two windows - on the left, the iLok Activations which lists my iLok. On the right is Computer Activations, which is empty. I cannot do anything here except click Done. Screen Shot 2019-11-20 at 9.22.21 AM.jpg Any ideas/help would be greatly appreciated. Thank you! |
#2
|
||||
|
||||
Re: Have a perpetual license but can't activate Pro Tools 12?
Quote:
Will get back to you in a bit. -Tope |
#3
|
||||
|
||||
Re: Have a perpetual license but can't activate Pro Tools 12?
Can you edit your Email at http://duc.avid.com/profile.php?do=editprofile
We can't find the product under the Email associated with your duc account. Thanks, -Tope |
#4
|
|||
|
|||
Re: Have a perpetual license but can't activate Pro Tools 12?
Hi Tope, thanks for the help.
I edited the email, but I believe it was my current one that is associated with my Avid account. |
#5
|
||||
|
||||
Re: Have a perpetual license but can't activate Pro Tools 12?
It needs to be the same as you use here on the DUC Forum
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#6
|
|||
|
|||
Re: Have a perpetual license but can't activate Pro Tools 12?
Thanks Southsidemusic. I hope it's now the correct one!
|
#7
|
|||
|
|||
Re: Have a perpetual license but can't activate Pro Tools 12?
I uninstalled and re-installed Pro Tools for the 3rd time, and it's now working! So all is well with the world again.
Thanks! |
#8
|
||||
|
||||
Re: Have a perpetual license but can't activate Pro Tools 12?
Quote:
Glad it works now!
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#9
|
|||
|
|||
Re: Have a perpetual license but can't activate Pro Tools 12?
I have the exact issue as above but with a windows 10 machine. Just updated from 2019.5 to 2019.10 from Avid Link. After the issue above, I uninstalled and reinstalled and have the same problem. Trying to contact Support chat at Avid but is offline. If anyone has any advice what I should do next please let me know.
|
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Pro Tools perpetual license - what's included? | samplaire | Pro Tools 2018 | 2 | 03-16-2018 11:27 AM |
Pro Tools 12.8.2 Not Activating (Perpetual License) | bmwill | Licensing & Accounts | 1 | 12-06-2017 08:00 PM |
Pro Tools 12 won't activate despite perpetual license plan | the hecksome | Licensing & Accounts | 3 | 02-28-2017 02:26 PM |
Have a perpetual license but can't activate Pro Tools 12? | weezerboy | Licensing & Accounts | 8 | 01-26-2017 03:14 PM |
Pro Tools 11 perpetual license | Picophone | Buy & Sell | 0 | 07-08-2015 12:44 PM |