Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-23-2017, 06:06 AM
ablesound ablesound is offline
Member
 
Join Date: Mar 2012
Location: London,UK
Posts: 4
Default Plan for Annual Upgrades and Support: Reinstate or Renew?

Hi all:

We just (December 18th) purchased and activated a further Pro Tools 12 HD perpetual license for our facility. It’s a „Software Only“ package and currently provides access to downloads for Pro Tools 12.8.1 installers and all the bling.

However, a Plan for Annual Upgrades and Support Plan for Pro Tools HD does not seem to be included - at least it doesn’t show anywhere.

My question: To add the Plan for Annual Upgrades and Support Plan for Pro Tools HD do I need to get the Reinstatement Plan, or the Renewal Plan? Technically I am neither re-instating, nor renewing.

Thanks in advance for any helpful input.
Reply With Quote
  #2  
Old 12-23-2017, 07:41 AM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 2,062
Default Re: Plan for Annual Upgrades and Support: Reinstate or Renew?

Was this a new license? Sounds like you bought a used license with a ilok transfer. You should have access to 12.8.3 not 12.8.1 if it was new. If it was new, it includes 1 year support (no need to buy anything else for now.)

In your ilok account, you should have a license that says "Pro Tools HD Plan" with a little green box next to it with a curved arrow. And that should have a expiration date listed 1 year from the date your new license was activated.
Reply With Quote
  #3  
Old 12-23-2017, 08:55 AM
ablesound ablesound is offline
Member
 
Join Date: Mar 2012
Location: London,UK
Posts: 4
Default Re: Plan for Annual Upgrades and Support: Reinstate or Renew?

Thanks for the reply!

I am assuming that it is a used license as I received an activation code only.

Yes, the iLok account shows the HD Plan with the expiration date a year from the activation date.

If I understand the diplomatics correctly than the HD Plan (which is part of the software purchase) gives me access to the HD plugins and related stuff but not to any updates, while the so called Annual Upgrades and Support Plan gives me updates and support. Or are the HD Plan and the Annual Upgrades and Support Plan the same thing?

So, if I don’t buy that Annual Plan I don’t get updates and support. I think one could live without this, at least without the support…………….. ;-)

But just in case we decide the purchase an annual plan, it’s perhaps the reinstatement plan, as opposed to the renewal plan.

And what’s the state once the now active HD Plan expires a year from now - just native plugins and D-Verb? ;-)
Reply With Quote
  #4  
Old 12-23-2017, 02:01 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,340
Default Re: Plan for Annual Upgrades and Support: Reinstate or Renew?

Quote:
Originally Posted by ablesound View Post
...do I need to get the Reinstatement Plan, or the Renewal Plan?...
Started a support case to look into this. Please wait for a case notice email, thanks!
__________________
Reply With Quote
  #5  
Old 12-23-2017, 02:13 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 2,062
Default Re: Plan for Annual Upgrades and Support: Reinstate or Renew?

Quote:
Originally Posted by ablesound View Post
Or are the HD Plan and the Annual Upgrades and Support Plan the same thing?
For Pro Tools HD, Yes. (except there is a plugin bundle license you can buy separately which give you access to more plugins on a subscription basis.)

Seems this is a screw up in the Avid/ilok system. I would not buy anything right now and let Avid sort it out as jeffro seems to have already started that for you.
Reply With Quote
  #6  
Old 12-24-2017, 06:14 AM
ablesound ablesound is offline
Member
 
Join Date: Mar 2012
Location: London,UK
Posts: 4
Default Re: Plan for Annual Upgrades and Support: Reinstate or Renew?

Thanks.

The weird thing is though that upon logging into the Master Account today 12.8.3 shows available for download. Yesterday 12.8.1 was the latest version available......

@BScout: Thanks for your input as well, hope for jeffro's initiative to sort things.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
To renew Pro Tools 12 Annual Upgrade Plan, click on Renew Support unkJE Pro Tools 12 0 03-30-2017 04:05 PM
"Renew Support" option is missing from a current Annual Upgrade Plan [SOLVED] sojuzstudio Licensing & Accounts 75 03-30-2017 09:01 AM
Q:What I will lose if don't renew the annual Upgrade and Support Plan? akhafaji Pro Tools 12 22 10-22-2016 02:53 PM
How to renew annual upgrade plan? DonaldM Licensing & Accounts 2 10-04-2016 09:56 AM


All times are GMT -7. The time now is 10:09 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com