Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-09-2017, 10:59 PM
64GTOBOY's Avatar
64GTOBOY 64GTOBOY is offline
Member
 
Join Date: Dec 2015
Location: Houston
Posts: 716
Default bonus content download not in my products

I have Vanilla 12.7.1 perpetual license (upgraded from 12.3 originally purchased 12/2015) and was supposed to get Space and "access to bonus plugins" for another year when I re-upped 12/2016. The avid site claims I should be able to download from my master account but there is no ''all access plug in bundle" in my products download page. Do I need to contact avid to get this corrected or am I missing something? any help appreciate. Mostly I just want to get Space back which I had access before my first year ran out but I never had a separate space license. so what might I be doing wrong? I have installed both versions of Space and neither one will authorize even after ilok sync/refresh. my ilok license just says Pro tools perpetual bundle
Attached Images
File Type: png pt 1.PNG (32.0 KB, 0 views)
__________________
Dell XPS 8900 i7-6700K CPU @ 4.00GHz 32 Gig Memory:Seagate 2 TB,1TB,4TB,500gb EVO OS Windows 7 Ultimate
PT 2019.6 Native through A&H Qu-32
Reply With Quote
  #2  
Old 06-10-2017, 03:22 AM
Stig Eliassen's Avatar
Stig Eliassen Stig Eliassen is offline
Moderator
 
Join Date: Jan 2005
Location: Norway @ Studio Varmt & Trangt
Posts: 7,455
Default Re: bonus content download not in my products

New "Space" iLok License

Space Plug-in License Information

Please verify installed version. Installers can be found under Additional Value Content included with your software in your Avid account.
__________________
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5
Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
Reply With Quote
  #3  
Old 06-10-2017, 06:41 AM
64GTOBOY's Avatar
64GTOBOY 64GTOBOY is offline
Member
 
Join Date: Dec 2015
Location: Houston
Posts: 716
Default Re: bonus content download not in my products

I have both versions on a thumb and have tried both, with the Space 12.0 I get an authorization code popup during PT launch and with 12.1 a popup that directs me to ilok then says my license has expired which is true for my PT 12.3 Upgrade license file on my from prior to last upgrade. I believe I'm supposed to have an equivalent license on my ilok for PT 12.7 bonus content but it is not there or in my PT master account.
__________________
Dell XPS 8900 i7-6700K CPU @ 4.00GHz 32 Gig Memory:Seagate 2 TB,1TB,4TB,500gb EVO OS Windows 7 Ultimate
PT 2019.6 Native through A&H Qu-32
Reply With Quote
  #4  
Old 06-10-2017, 06:43 AM
nigelpry's Avatar
nigelpry nigelpry is offline
Member
 
Join Date: Dec 2008
Location: Home
Posts: 2,154
Default Re: bonus content download not in my products

Did you buy just the 'Annual Upgrade Plan' when you renewed, or the 'Annual Plugin and Support Plan', or both?

You only get the bonus plugins if you buy the support plan. The support plan on its own would give you support, but not program updates.

If you want program updates and the bonus plugins, you need to buy both plans.
__________________
Mac Pro 2009 with 2010 firmware, 12-Core 3.46ghz, 64gb RAM & working Thunderbolt, OS 10.13.6 and Windows 10
Macbook Pro 2011 17", 2.2ghz i7, 16gb RAM OS 10.12.6
Digi 003 Console, Focusrite Octopre and MOTU Traveler for extra analog-ADAT conversion, UAD Apollo Quad with Thunderbolt card, Apollo Twin mk11 and pci-e Octo, Adam A77X monitors.
Pro Tools 2018, Media Composer 8.9, Sibelius 8.7, Cubase Pro 10, Wavelab Pro 9.5, Logic Pro X, Mainstage 3.
Various apps, soft synths, FX plugins.
Plenty of hardware synths, rack gear, microphones etc.
And then there's the studio ;-)
Reply With Quote
  #5  
Old 06-10-2017, 07:09 AM
64GTOBOY's Avatar
64GTOBOY 64GTOBOY is offline
Member
 
Join Date: Dec 2015
Location: Houston
Posts: 716
Default Re: bonus content download not in my products

I purchased the annual upgrade plan and as u can see from the screenshot in original post avid email clearly states "Access to bonus plug-ins—Get a free year of access to the Space reverb plug-in and an amazing collection of stompbox effects". following instruction to download products from master account shows no bonus content or similar download. Space is clearly listed in my Application manager as authorized plug as far as I can tell. I'm not sure why I would need to purchase a support plan also as according to avid email I should have Access to bonus plug-ins—Get a free year of access to the Space reverb plug-in and an amazing collection of stompbox effects
__________________
Dell XPS 8900 i7-6700K CPU @ 4.00GHz 32 Gig Memory:Seagate 2 TB,1TB,4TB,500gb EVO OS Windows 7 Ultimate
PT 2019.6 Native through A&H Qu-32
Reply With Quote
  #6  
Old 06-10-2017, 11:13 AM
nigelpry's Avatar
nigelpry nigelpry is offline
Member
 
Join Date: Dec 2008
Location: Home
Posts: 2,154
Default Re: bonus content download not in my products

Sorry, I can't explain that screenshot, maybe Avid can sort it out.

But the 'Bundled Software' item in the comparison chart here http://www.avid.com/pro-tools/compare

Shows that you get 'optional access' to the bonus plugins with PT12 ...

And here http://www.avid.com/pt-upgrades-and-...er=&store=shop

It clearly shows that the bonus plugins come with Support Plan, not the Upgrade Plan ...

And in the Licnsing FAQ here http://avid.force.com/pkb/articles/e...FAQ&popup=true

there is a question and answer that reads ...

Q) Is additional value content (e.g. Space) included with all plans?
A) The "All Access" additional value content plug-ins introduced with Pro Tools 12.2 (and authorized by the "Pro Tools Plan" or "Pro Tools HD Plan" license) are included with the following:
Purchases of Pro Tools perpetual product (included for first year)
Plans that have Upgrades and Support bundled, like Pro Tools | HD, or Pro Tools for Students and Teachers (included while plan is active)
Purchase of Pro Tools Annual Plug-in and Support Plan (included while plan is active)
See the Bonus Plug-Ins section for Pro Tools and Pro Tools HD for a list of what's included with each.

So you would have got the bonus plugins free for one year when you bought PT12, but after that you have to buy the annual support plan to retain access to them, as well as buying the annual upgrade plan to keep on getting updates.

If Avid have informed you differently, as the screenshot seems to indicate, you'll have to take it up with Avid.

But I can say that how I've described it above, supported by the relevant official Avid documentation I've linked to, is exactly the way the bonus plugin thing is understood to work.

Good luck, and please do let us know the outcome if you do take it up directly with Avid.
__________________
Mac Pro 2009 with 2010 firmware, 12-Core 3.46ghz, 64gb RAM & working Thunderbolt, OS 10.13.6 and Windows 10
Macbook Pro 2011 17", 2.2ghz i7, 16gb RAM OS 10.12.6
Digi 003 Console, Focusrite Octopre and MOTU Traveler for extra analog-ADAT conversion, UAD Apollo Quad with Thunderbolt card, Apollo Twin mk11 and pci-e Octo, Adam A77X monitors.
Pro Tools 2018, Media Composer 8.9, Sibelius 8.7, Cubase Pro 10, Wavelab Pro 9.5, Logic Pro X, Mainstage 3.
Various apps, soft synths, FX plugins.
Plenty of hardware synths, rack gear, microphones etc.
And then there's the studio ;-)
Reply With Quote
  #7  
Old 06-10-2017, 12:00 PM
64GTOBOY's Avatar
64GTOBOY 64GTOBOY is offline
Member
 
Join Date: Dec 2015
Location: Houston
Posts: 716
Default Re: bonus content download not in my products

thanks , it appears Avid has made it more confusing with the email
__________________
Dell XPS 8900 i7-6700K CPU @ 4.00GHz 32 Gig Memory:Seagate 2 TB,1TB,4TB,500gb EVO OS Windows 7 Ultimate
PT 2019.6 Native through A&H Qu-32
Reply With Quote
  #8  
Old 06-10-2017, 04:28 PM
nigelpry's Avatar
nigelpry nigelpry is offline
Member
 
Join Date: Dec 2008
Location: Home
Posts: 2,154
Default Re: bonus content download not in my products

Quote:
Originally Posted by 64GTOBOY View Post
thanks , it appears Avid has made it more confusing with the email
You're not wrong.

I'd be interested to hear how you get on if you take it up with Avid, though if you only bought the upgrade plan you are out of luck when it comes to getting support, unless you pay for it.

And if you're thinking of doing that, you might as well just buy the support plan, because buying an individual support code isn't much cheaper, and you aren't certain of the outcome so you might just be wasting your money.

Buying a support plan will get you the plugins, so you won't need to contact support having bought the support plan.

The biggest risk you take if you get a support plan and actually use those plugins is that you get hooked on using them, which in turn means Avid has you on the hook having to renew the support plan every year.
__________________
Mac Pro 2009 with 2010 firmware, 12-Core 3.46ghz, 64gb RAM & working Thunderbolt, OS 10.13.6 and Windows 10
Macbook Pro 2011 17", 2.2ghz i7, 16gb RAM OS 10.12.6
Digi 003 Console, Focusrite Octopre and MOTU Traveler for extra analog-ADAT conversion, UAD Apollo Quad with Thunderbolt card, Apollo Twin mk11 and pci-e Octo, Adam A77X monitors.
Pro Tools 2018, Media Composer 8.9, Sibelius 8.7, Cubase Pro 10, Wavelab Pro 9.5, Logic Pro X, Mainstage 3.
Various apps, soft synths, FX plugins.
Plenty of hardware synths, rack gear, microphones etc.
And then there's the studio ;-)
Reply With Quote
  #9  
Old 06-14-2017, 05:39 PM
64GTOBOY's Avatar
64GTOBOY 64GTOBOY is offline
Member
 
Join Date: Dec 2015
Location: Houston
Posts: 716
Default Re: bonus content download not in my products

agree completely, fortunately I also have the waves ir reverb so I will just use any space impulses I need in it instead. I should be eligible for 12.8 if it ever gets done so i'll decide next upgrade cycle if I should add the support plan. appreciate your help. I think the key word in their email is "access". doesn't say u get anything, just access to them! Frankly I thought the company was much more music friendly before Avid started running things, I never had any issues when it was just digidesign pro tools. Oh well..I still think opcode vision pro would have been great if Gibson hadn't bought it and killed. big corps can suck
__________________
Dell XPS 8900 i7-6700K CPU @ 4.00GHz 32 Gig Memory:Seagate 2 TB,1TB,4TB,500gb EVO OS Windows 7 Ultimate
PT 2019.6 Native through A&H Qu-32
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro tools 12 my products download BROKEN!? timothyc Licensing & Accounts 14 05-20-2017 11:36 AM
Products unavailable to download/non existent GWood1996 Pro Tools 11 3 03-20-2017 06:52 PM
Where can i download just Structure LE without content? carl_laruso Virtual Instruments 0 11-19-2010 02:54 AM
Where can I download structure and content? theaero Virtual Instruments 2 06-12-2008 05:07 PM


All times are GMT -7. The time now is 11:10 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com