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  #1  
Old 06-28-2011, 09:43 AM
robertg robertg is offline
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Default graphic glitches on mc control since 2.6

has anyone noticed this? text above knobs gets cut off sometimes, problems with color, etc..
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Old 06-28-2011, 08:09 PM
lndproductions lndproductions is offline
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Unhappy Re: graphic glitches on mc control since 2.6

Yep just got mine all firmware and software updates installed - mac with protools 9.03 graphic glitches ie top of chars cut off - also one noisy fader - I read that there were quality control issues on the MC control units (mine is V2) and unfortunately its not bad enough to warrant to send all the way back but for a brand new unit you dont expect any faults however small ... very annoying.
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Old 06-28-2011, 08:14 PM
robertg robertg is offline
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Default Re: graphic glitches on mc control since 2.6

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Originally Posted by lndproductions View Post
Yep just got mine all firmware and software updates installed - mac with protools 9.03 graphic glitches ie top of chars cut off - also one noisy fader - I read that there were quality control issues on the MC control units (mine is V2) and unfortunately its not bad enough to warrant to send all the way back but for a brand new unit you dont expect any faults however small ... very annoying.
This only started happening after the 2.6 update for me so I presume it was a bug introduced after removing the euphonix logo and graphics.
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Old 06-29-2011, 08:59 AM
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Default Re: graphic glitches on mc control since 2.6

We haven't seen this internally, so I'm going to suggest trashing preferences to see if it helps:

Navigate on your system hard drive to Users>your account>Library>Preferences and place the following files in the trash:

com.euphonix.eucon.plist
com.Euphonix.EuControl.plist

Then navigate to your system drive>Library>Preferences and put the following files in the trash:

com.euphonix.EuConSystem.plist
com.euphonix.install.EuControl.plist

Empty the trash and restart your computer, then test again.

(I'm assuming you're on Mac - if not, let me know...)
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Old 06-29-2011, 03:43 PM
robertg robertg is offline
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Default Re: graphic glitches on mc control since 2.6

Quote:
Originally Posted by DigiTechSupt View Post
We haven't seen this internally, so I'm going to suggest trashing preferences to see if it helps:

Navigate on your system hard drive to Users>your account>Library>Preferences and place the following files in the trash:

com.euphonix.eucon.plist
com.Euphonix.EuControl.plist

Then navigate to your system drive>Library>Preferences and put the following files in the trash:

com.euphonix.EuConSystem.plist
com.euphonix.install.EuControl.plist

Empty the trash and restart your computer, then test again.

(I'm assuming you're on Mac - if not, let me know...)
I am on a mac.. that didn't seem to correct the issue. Here is a photo of what it looks like:

http://i.imgur.com/O2A8V.jpg

I'm not sure of the exact circumstances to reproduce that, I was flipping around various functions and then touched the knob tops when the text shifted over. If it helps to know, I have changed the font of most of my buttons to Futura Medium/13. I also noticed that the text has shifted down on some buttons until I changed the font size.

thanks
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Old 06-29-2011, 04:47 PM
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Default Re: graphic glitches on mc control since 2.6

Thanks for the image - I'm going to widen the group of people I'm contacting about this to see if anyone else has ever come across it. If you come across any easy repro case, please let me know.
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Old 06-29-2011, 07:08 PM
diamondschwin diamondschwin is offline
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Default Re: graphic glitches on mc control since 2.6

I have experienced similar graphical glitches with 2.6 but when using the same unit with the new firmware on a system running 2.5.7 the graphics were perfect again, i will try the pref trash tomorrow and see if it helps.
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Old 07-08-2011, 03:50 PM
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Default Re: graphic glitches on mc control since 2.6

Ok, I think we've identified the problem and have it logged for a fix. Thanks for bringing this to our attention.

FYI - not everyone will see this. We don't understand fully the conditions it occurs under but, if I find anything specific that may help, I'll repost in this thread.
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  #9  
Old 08-25-2011, 09:53 AM
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Default Re: graphic glitches on mc control since 2.6

This issue is fixed in the latest 2.6.1 EuCon update:

http://duc.avid.com/showthread.php?t=306482
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  #10  
Old 08-25-2011, 05:18 PM
robertg robertg is offline
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Default Re: graphic glitches on mc control since 2.6

Quote:
Originally Posted by DigiTechSupt View Post
This issue is fixed in the latest 2.6.1 EuCon update:

http://duc.avid.com/showthread.php?t=306482
It's not fixed.. as soon as I switched from soft keys to tracks, the bottom half of the text near the knobs chopped off.

I sincerely hope to not have to wait another 3-5 months for another update. Is there some sort of beta testing program I can sign up to? I wouldn't mind trying out test builds until it is fully fixed
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