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  #1  
Old 04-16-2007, 10:03 PM
MixerGuy MixerGuy is offline
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Default C-8 problems - touching fader 1 writes fader 2, etc

Hello all

So from day 1 of owning my Command 8, Iíve had a pesky intermittent problem with it.

Frequently (but not always) if i have faders 1 and 2 in touch, if Iím writing on fader 1 (and not touching fader 2, and yes my hand is firmly touching the metal on the body of the unit, so it should see my finger capacitance) the Command 8 intermittently, randomly, in a stuttering sort of way..... thinks I am touching fader 2, so it completely screws up the existing automation on fader 2.

Similarly, if faders 1+ 2 are grouped, and Iím writing the group by touching only fader 1, itíll mess up the automation on fader 2 (as if Iím randomly touching fader 2, when i am not)

Firstly I updated the firmware with Digiís help, and that did not fix the problem.

Then right before the warranty expired, I got an RMA and took the unit in for service at the nearest LA repair shop, and they said that it was a grounding problem at my studio, and they could not duplicate the problem. :-(

Well, that is a bogus answer, as the power supply is TWO PRONG so it literally can not be a grounding problem. (as their ainít a ground path!)

Iíve tried different USB cables, and no, Iím not going thru a USB hub - Iím going right into a port on my G5 (or Mac Pro) so I know it is not a computer problem.

It has happened in both PT 6 and 7.

Is anyone else having this problem?

and - Digi - how can I please get this resolved? Iím a professional music mixer, and Iím about to throw it out the window.

Many thanks

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  #2  
Old 04-17-2007, 07:51 AM
PyramidReg PyramidReg is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Hey, I have the same problem, and it seems to only happen with fader 1 + 2. I also have an intermittent "dead" fader (#7), on occassion it works fine, otherwise it never moves, and touch sensitive it is not. Any ideas from anyone would be great!

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  #3  
Old 04-17-2007, 11:59 AM
arvid.lind arvid.lind is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Quote:

Frequently (but not always) if i have faders 1 and 2 in touch, if Iím writing on fader 1 (and not touching fader 2, and yes my hand is firmly touching the metal on the body of the unit, so it should see my finger capacitance) the Command 8 intermittently, randomly, in a stuttering sort of way..... thinks I am touching fader 2, so it completely screws up the existing automation on fader 2.


Same problem here!

Has this issue been covered oon the duc before? I didnīt find anything when I did a quick search in this subforum.

Arvid
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  #4  
Old 04-17-2007, 12:08 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Are you on the latest firmware version? It should be v02.01.02.

Here's a link to the download:

http://www.digidesign.com/index.cfm?...&categoryid=36
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  #5  
Old 04-17-2007, 01:04 PM
arvid.lind arvid.lind is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Quote:
Are you on the latest firmware version? It should be v02.01.02.


Thanks for your quick response!

iīll check tomorrow, itīs late evening here in europe but i do think so because I did download a firmware updater a couple of months ago, and the latest firmware is from 2003, right?

After a more thoroughly search on the duc there seems to be a grounding problem?






http://duc.digidesign.com/showflat.p...fpart=1#847100



Arvid
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  #6  
Old 04-17-2007, 02:10 PM
MixerGuy MixerGuy is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Quote:
Are you on the latest firmware version? It should be v02.01.02.

Here's a link to the download:

http://www.digidesign.com/index.cfm?...&categoryid=36
Yes, I believe I am.

How do I confirm this?

and - i'm glad I piped up - as I am not alone!



many thanks
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  #7  
Old 04-18-2007, 09:49 AM
MixerGuy MixerGuy is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Quote:
Quote:
Are you on the latest firmware version? It should be v02.01.02.

Here's a link to the download:

http://www.digidesign.com/index.cfm?...&categoryid=36
Yes, I believe I am.

How do I confirm this?


many thanks
bump
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  #8  
Old 04-18-2007, 09:52 AM
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

to confirm your firmware version, press the Utility button and then press the Select button on ch.1

if the firmware update does not resolve the issue, please go ahead and post the serial number of your Command|8.

regards,
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  #9  
Old 04-18-2007, 01:12 PM
MixerGuy MixerGuy is offline
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

Quote:
to confirm your firmware version, press the Utility button and then press the Select button on ch.1

if the firmware update does not resolve the issue, please go ahead and post the serial number of your Command|8.

regards,
Thanks - yes indeed - I do have the latest firmware... and it was this way before it went in for service under an RMA - maybe they didn't know about "Rev G"



anyway - the serial # of my Command 8 is UK0018900C

I am guessing I am not "rev G"?

How would I get this? Could I get an RMA # asap to then take it in for a Rev G mod?

MANY THANKS

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  #10  
Old 04-19-2007, 09:14 AM
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Default Re: C-8 problems - touching fader 1 writes fader 2, etc

yes, please give us a call to arrange the RA.

regards,
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