|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Fast Track Ultra dropping connection
Good day! My Fast Track Ultra is exhibiting the commonly reported behavior of dropping the connection periodically and not powering up via USB (need to plug in the adapter to get it to work).
I have already Googled for a solution to the problem and found that it has something to do with units that have 'F' as the sixth character in the serial string, which my unit unfortunately does have. I did find this: --------------- IRQ Troubleshooting (Windows) If the 6th digital is the letter "F", there is a chance your device may be affected by this malfunction. Since the symptoms of this issue are identical to common system configuration issues; below are some troubleshooting steps you can try to eliminate any irregularities you may be experiencing. If you continue to experience this loss of connection or require assistance in determining the cause, please contact M-Audio Tech Support. --------------- but as most users with the same problem are aware of, the links to the troubleshooting steps is now dead. I bought this unit second hand and I will probably not be willing/able to send it to an authorized repair center, even if there is one in my region (Southeast Asia), which I doubt. Does anyone have any suggestions as to how I can proceed from here or even a copy paste of the trouble shooting steps? Possibly some suggestions on addressing power supply issues that I can pass on to a local tech? I am using the device on an HP Elitebook laptop, win7x64. Thanks for any help. |
#2
|
||||
|
||||
Re: Fast Track Ultra dropping connection
Honestly, by the time you ship the FTU to a repair centre, and they fix it you're probably going to be way over the cost of buying a newer, better and well supported (drivers) interface.
http://avid.force.com/pkb/articles/f...roduct-Repairs Joel
__________________
Jam Space: HP Elite 6300 / Core i5 3770 / 24GB RAM / Win 11 Pro Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626 Home: Asus B450 Pro4 / Ryzen 5 2600 / 32GB RAM / Win 11 Pro Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626 Rig: Eleven Rack / ART SLA1 / Two 2x10 Passive Monitors / FCB1010 w/ EurekaPROM |
#3
|
|||
|
|||
Re: Fast Track Ultra dropping connection
Yes, I realize that, which is why I'm hoping anyone who's ever had to deal with the problem has some suggestions I could pass on to my local tech. It does work for the most part (apart from three blown preamps--but that's another story), so it would be a shame to give it up without trying to address this 'dropped connection' issue.
|
#4
|
||||
|
||||
Re: Fast Track Ultra dropping connection
Could the dropped connection be caused by USB port power management? Disabling that feature is a required tweak for any windows setup
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#5
|
|||
|
|||
Re: Fast Track Ultra dropping connection
That's the first thing I checked, thanks.
Unfortunately, it's an acknowledged fault that I was unaware of before I bought it. |
#6
|
|||
|
|||
Re: Fast Track Ultra dropping connection
Hi I saw your post and I had been having the same issues. You may want to read what I wrote here, as it may help:
http://duc.avid.com/showthread.php?t=395698 Last edited by Cal D; 12-15-2017 at 08:19 AM. Reason: spellin |
#7
|
|||
|
|||
Re: Fast Track Ultra dropping connection
Quote:
Strangely, my Ultra has been behaving fairly well recently if I keep it off before I turn on the computer and only turn it on after everything has settled down. I only experienced a drop out when the mains power fluctuated and was able to get it working again after a reset. No BSoD so far either, so fingers crossed.. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Fast track ultra dropping out | nzrkm1 | General Discussion | 0 | 08-01-2015 03:36 PM |
Midi connection with fast track ultra m-audio | signessx1 | Pro Tools M-Powered (Win) | 0 | 01-25-2013 06:46 PM |
New PT10 User. MBox3, MAudio Fast Track Ultra, MAudio Fast Track 8R? | epu | Pro Tools 10 | 3 | 06-13-2012 03:55 PM |
Fast Track Ultra 8R | TwoEdgedSword | Pro Tools M-Powered (Mac) | 0 | 08-25-2011 07:11 PM |
track confusion in fast track ultra interface | deck | Pro Tools M-Powered (Win) | 0 | 02-24-2010 10:17 AM |