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Old 10-15-2017, 09:25 AM
gzodrow12 gzodrow12 is offline
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Default S6L 32D freezing

We have a S6L-32D with the E6L 192 and it froze on us twice while creating stereo channels. It happened when we were creating a stereo input channel and then when we created a stereo matrix. These were at two different times. Each time after the S6L froze (the control surface became unresponsive), we could still control the console from the Venue screen. A reboot fixed it each time (the show still went on). We could not recreate this the next day. I'm not really sure what to do from here. I plan on doing a full system restore but would still like to report the bug.
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Old 10-15-2017, 01:00 PM
Valentyn Valentyn is offline
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Default Re: S6L 32D freezing

Quote:
Originally Posted by gzodrow12 View Post
We have a S6L-32D with the E6L 192 and it froze on us twice while creating stereo channels. It happened when we were creating a stereo input channel and then when we created a stereo matrix. These were at two different times. Each time after the S6L froze (the control surface became unresponsive), we could still control the console from the Venue screen. A reboot fixed it each time (the show still went on). We could not recreate this the next day. I'm not really sure what to do from here. I plan on doing a full system restore but would still like to report the bug.
Please contact Avid support - this is a perfect way to report issues. Posting on this forum usually doesn't help getting your issue resolved, because such report will not have all necessary information collected and will not be internally tracked.
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Old 10-16-2017, 03:41 PM
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RyanJ RyanJ is offline
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Default Re: S6L 32D freezing

As Valentyn said, contact support, all the phone numbers are linked here:
http://www.avid.com/en/learn-and-sup...-music-support


They'll ask a lot of setup questions, and possibly ask for console logs. If it's something simple in a setup issue, they'll be able to help you out immediately, otherwise they'll be able to determine if there is a fault in software that needs a bug fix and get it over to the right team asap!
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