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S6L 32D freezing
We have a S6L-32D with the E6L 192 and it froze on us twice while creating stereo channels. It happened when we were creating a stereo input channel and then when we created a stereo matrix. These were at two different times. Each time after the S6L froze (the control surface became unresponsive), we could still control the console from the Venue screen. A reboot fixed it each time (the show still went on). We could not recreate this the next day. I'm not really sure what to do from here. I plan on doing a full system restore but would still like to report the bug.
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Re: S6L 32D freezing
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#3
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Re: S6L 32D freezing
As Valentyn said, contact support, all the phone numbers are linked here:
http://www.avid.com/en/learn-and-sup...-music-support They'll ask a lot of setup questions, and possibly ask for console logs. If it's something simple in a setup issue, they'll be able to help you out immediately, otherwise they'll be able to determine if there is a fault in software that needs a bug fix and get it over to the right team asap! |
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