Avid not honoring the "grace period" [SOLVED]

[mesaone]

My Pro Tools HD upgrade+support plan has expired. On January 12th, I received an email:

Pro Tools Customer,

As you’re probably aware, your Perpetual Software Upgrade & Support Plan for Pro Tools | HD has expired. We want to give you another chance to renew your plan at the regular, low renewal price before you're in the position where you have to buy a more-expensive Pro Tools | HD Upgrade Reinstatement Plan. But hurry—this grace period offer ends on the last day of the current month.

So I can renew at the regular $399 price before the end of the month. Well, I went to my account and there was no renewal link. I contacted support, who told me I would have to buy the $999 reinstatement plan.

This isn't right. According to Avid, I have until Jan 31st.