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#11
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Re: Unable to communicate with SYNC HD (24.3)
Seems like Karma is hitting back
I just had the first "unable to establish communication with Sync HD" Error message for a long time. |
#12
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Re: Unable to communicate with SYNC HD (24.3)
I haven't had it for 3 days now. Before it was more or less daily. Seems like it has settled down without me changing anything. Maybe now it goes back to 2-3 times a month like under 23.12. Will see...
I can't roll back at the moment as I'm mid-project.
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PTHDn 2024.3 (OSX13.6.5), 8x8x8, MacPro 14,8, AJA LHi, SYNC HD, all genlocked via AJA GEN10, 64GB RAM, Xilica Neutrino, Meyersound Acheron |
#13
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Re: Unable to communicate with SYNC HD (24.3)
I think I might have found a pattern but I'll have to keep an eye on in case it's coincidence.
The frame rate mismatch error seems to come up in the morning after starting the machine, launching PT but then wait for 30-40 minutes before actually opening a session. It seems like letting the rig sit there for a while causes the error and I have to restart the machine and open my session immediately. Frank
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PTHDn 2024.3 (OSX13.6.5), 8x8x8, MacPro 14,8, AJA LHi, SYNC HD, all genlocked via AJA GEN10, 64GB RAM, Xilica Neutrino, Meyersound Acheron |
#14
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Re: Unable to communicate with SYNC HD (24.3)
Quote:
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#15
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Re: Unable to communicate with SYNC HD (24.3)
So Sync HD is still supported/tested for another few years.
https://avidtech.my.salesforce-sites...-support-dates Even once this passes we won't necessarily do anything to actively stop Sync HD from functioning, we just won't test it any longer. Outside of a unit just getting older and failing, I do not see any reason for a Sync HD not to last quite some time. m
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#16
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Re: Unable to communicate with SYNC HD (24.3)
Hi all, coming back to this after yesterday's post and thinking that this issue doesn't actually have anything to do with the physical Sync HD... The reasons I believe this are because my issue seems to point more towards the software or computer since Pro Tools app not being the frontmost active app seems to do something to trigger this (for me at least...). Second reason is that I've tried multiple Sync HD's on two different systems that this is happening on and the problem has persisted...
Would a new Sync X solve this? Idk. I haven't tried downgrading yet but also this seems irrelative as a workaround since I'm paying for Pro Tools Ultimate subscriptions and at no point was I notified that the Sync HD would not work appropriately on newer versions... |
#17
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Re: Unable to communicate with SYNC HD (24.3)
Just posting a quick update here since I just updated my thread which is a very similar thread to this one. If anyone has overcome this error I'd love to know what you did. Here's some testing we've been doing at the studio recently...
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