|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
This one is on me, I entered a wrong ilok name.
I entered my ilok email address instead of my ilok account name when I purchased PT2020.5 yesterday. I corrected the problem in linked accounts, but when I visit My Products Pro Tools Perpetual still lists my email address instead of the ilok account name. I'm sure I can't fix this from outside the system. Who do I talk to, to get a correction made?
|
#2
|
||||
|
||||
Re: This one is on me, I entered a wrong ilok name.
Escalating
__________________
Janne What we do in life, echoes in eternity. |
#3
|
||||
|
||||
Re: This one is on me, I entered a wrong ilok name.
Should also get a support case going.
__________________
James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#4
|
|||
|
|||
Re: This one is on me, I entered a wrong ilok name.
Thanks James. Don't I need a Support Code to start a support case? I have been a PT user forever, but have never needed support that I can remember.
|
#5
|
||||
|
||||
Re: This one is on me, I entered a wrong ilok name.
Quote:
No code needed for a registration support case. You can find the place to create a support case in your Avid account.
__________________
James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#6
|
|||
|
|||
Re: This one is on me, I entered a wrong ilok name.
OK I created a registration support case and explained my error. Thanks, Bill
|
#7
|
||||
|
||||
Re: This one is on me, I entered a wrong ilok name.
Quote:
Jov from the support team already sent an Email. Please check to see further info. Thank you! -Tope |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Wrong iLok account I.D. entered during activation of Pro Tools | gib971 | macOS | 5 | 05-26-2014 09:22 PM |
Accidentally entered the wrong iLok account | GiZzY | Pro Tools 10 | 11 | 11-12-2012 06:54 PM |
Wrong ilok id entered during PT 9 install PLEASE HELP???!!! | jpustin | Pro Tools 9 | 14 | 11-05-2011 03:16 AM |